Employee assistance programme
30 days annual leave
Contributory pension scheme

Customer Call Advisors (Contact Centre)

Vacancy Salary Nights £18,576.08 / Days £18,232.57
Vacancy Location Stafford, Parker Court
Hours: Permanent, Nights and day shifts available
Mergefield Title {Mergefield Value}

This is a Permanent, vacancy that will close in {x} days (x will be poplulated when viewing published adverts).

 Are you looking for a new challenge?


We have an exciting opportunity for three Customer Call Advisors to join our Care Plus Team within Customer Call Telecare department.


We are looking for people to join our friendly and supportive team with demonstrable communication skills and a caring and empathetic attitude. The roles focus on receiving and responding to potential emergency calls and taking timely and appropriate action, which may involve liaising with statutory, voluntary and care agencies to ensure that our customer’s needs are met. The team also provides an out of hours housing repairs service for SARH customers and other corporate customers.


We are recruiting for resource to cover both our day and night time shifts. Please specify in your application, which shift pattern you would like to apply for.


Days – 5 days on, 3 days off working 6.00am – 2.30pm and 2.00pm – 10.30pm

Nights – 5 nights on, 5 nights off working 10pm – 8:00am


Some of your responsibilities in this role will be…

  • To respond and take appropriate action with all calls whether through Piper Network Control (PNC) or telephone handsets; including emergency, life- critical or repair calls. Communicating with relevant internal and external stakeholders as required, not limited to 999 Emergency Services, medical professionals or customers.

  • To maintain confidentiality at all times and promptly report any safeguarding concerns or suspicions and work with partner agencies to protect vulnerable adults and children from harm or abuse.

  • To handle repair requests, diagnosing faults, recognising vulnerability and reporting to appropriate trades, within the guidelines of the relevant contract.

  • To provide appropriate advice and guidance, within the guidelines of the relevant contract and organisational policies and procedures, escalating calls and any concerns to the relevant manager appropriately.

As part of our team, we want you to have…

  • Experience of working under pressure and to deadlines

  • Experience of delivering excellent customer service in a telephony environment

  • Knowledge and understanding of the needs of older people and vulnerable adults in the community

  • Proficient in the use of customer databases, with MS Office computer skills

  • Effective communication skills

  • Good problem-solving skills, with ability to use initiative effectively

  • Good administration and organisational skills

  • Ability to prioritise work and emergency calls

If this sounds like YOU, then we want to hear from you!


This role is subject to a basic DBS check.


What we can offer you…  

  • Contributory pension scheme 

  • 30 days annual leave 

  • Employee Assistance Programme with Staff Perks 

  • Eye care vouchers 

  • Rewarding career and development opportunities

Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.



Closing date: 24th February 2021

Interviews will take place via video call on Microsoft Teams on 3rd and 4th March 2021

Care Plus is a leading provider of care and support services in South Staffordshire and Shropshire. We deliver care that is tailored specifically to individuals living in their own home, that require care and support to enable them to live independent and fulfilling lives. We offer wellbeing support services to help people get more out of life. Our benchmark for success is whether we have made a difference to our customers’ lives.

We're a finalist in the category of Best Care Employer for the West Midlands in the Great British Care Awards 2020.

Alternatively, apply with...


2 hours ago


14 Days
Apply Now