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Quality, Performance and Business Improvement Manager

Salary £45,365 (rising to), Starting at 40,829
Location Newbury, Fareham, Southampton or Portsmouth - Office can be selected from any
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days (x will be populated when viewing published adverts).

Our vision is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

Our mission is to provide safe, flexible and reliable client-led housing and support services that focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience.

The role of a business development and improvement manager is varied but broadly has three key themes;  Quality, Growth and  Performance and improvement. 

Reporting to the executive director of client services, you’ll be responsible for leading and directing our business development and improvement team to support the delivery of our mission statement. You will make sure our services reach the standards our clients expect. This will cover standards in quality, performance and contract targets and outcomes. You’ll respond to new business opportunities including writing tender submissions and support the business in delivering its strategy and business plans. 

We work in an environment that is constantly changing and these are challenging but exciting times for our sector. We’re seeking the right person to help us to continue to deliver excellent services to our clients so they can rebuild their lives for a brighter Future.

We’re looking for a committed person with a track record of business development, quality assurance and people management. Ideally you will have experience in homelessness, housing or with other marginalised or vulnerable people or commissioning. You’ll have skills around developing quality assurance processes and will have experience of writing tenders. You’ll be able to develop great relationships to deliver our organisational strategy.

We offer a range of benefits including 25 days annual leave (rising by a day a year to 30 days after 5 years of service) plus 8 bank holidays, defined contribution pension scheme and Employee Assistance Programme.

We look forward to receiving an application from you.

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972).  Both organisations shared a passion for housing and supporting vulnerable single people.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds.  Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.

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