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Service Manager (Homelessness / Supported Housing)

Salary £34,529 progressing to £38,366
Location Southampton
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days (x will be populated when viewing published adverts).

Are you looking for a challenging and rewarding role where you are able to empower your team to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

You will lead a team of staff to provide a range of homeless and mental health service and supported accommodation for people who need housing interventions in Southampton. You will support your team to explore options available to help clients access and retain accommodation and support services.  

A day in the life of a Service Manager:

  • You will provide support and leadership and develop, motivate and recruit for the staff teams within your area

  • You will develop and promote the highest levels of internal and external client consultation

  • You will ensure that the buildings and services are maintained to provide a high quality environment at all times

  • You will undertake investigations and performance management processes where required 

  • You will develop and maintain excellent working relationships with stakeholders and commissioners.

  • Represent the organisation positively and proactively at meetings and deliver presentations to local community, staff and commissioners

  • Chair / Lead key local meetings and work with other agencies to achieve agreed actions

  • Ensuring the delivery of multiple services within approved budgets

  • Leading on income management, specifically rent collection, voids and lettings performance

  • Work with the Regional Director to identify, cultivate and secure new funding streams and business opportunities in line with our strategy

  • Ensure a culture of continuous improvement and Implement new services as required and agreed

  • Deliver services which follow psychologically informed environment principles

  • Demonstrably contribute to the delivery of organisational Communications, Fundraising, Volunteering and Value for Money strategies

Ideally we’re looking for you to have previous experience in this type of work but it’s not essential. You’ll have a real passion for wanting to work with people experiencing homelessness, mental health and other associated needs. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

Other experience needed:

  • Effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people

  • Managing services for similar client groups

  • Working with a wide range of stakeholders to achieve client outcomes

  • Change management and implementing new services

  • Ability to keep manual and IT based records, produce reports, analyse budgets and monitor KPIs 

  • Up to date knowledge of sector specific legislation, laws and best practice

  • Evidence of management level or professional qualification, training and/or experience in social care, management, housing etc

  • Ability to prepare for, chair and minute meetings

  • Clear verbal and written English and excellent communication skills

  • Understanding of the principles of working in ways which support psychologically informed environments

About us

We are a homeless housing association, offering supported accommodation in Hampshire, Berkshire and West Sussex for those who are homeless, vulnerable or in need of support. We will provide you with a full and enjoyable training plan from the beginning of your journey with us. We are committed to ensuring that you have the tools and the knowledge necessary to do your job effectively.

Internally know as: Contracts and Performance Manager

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.

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