Life assurance
Pension scheme

Senior Claims Handler

Salary {Advertised Salary}
Location Nationwide (United Kingdom)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Senior Claims Handler

Pro Insurance currently has a new opportunity for a Senior Claims Handler to join the wider Claims team.

Pro currently has UK office locations in London, Glasgow, Gloucester, Horsham and Liverpool and operates a flexible working policy with regard to location and remote working. This role will be working on a remote basis but may be required to travel between these locations when required.


  • Handling Lead and Follow market Commercial Specialist claims (including high value and/or complex claims)
  • Direct and/or Reinsurance Claims
  • Claims deriving from various territories (including USA; Europe; South America; Australia & Asia)
  • Liaison with internal & external parties (including Brokers / Experts / Claims Agreement Parties & the wider market)
  • Strict compliance with SLA’s
  • Provide technical advice and guidance to internal colleagues and act as a referral point

Skills and Experience

  • Knowledge of Lloyds & London Market practices is essential 
  • It is essential to have expert knowledge of at least one (or more) typical Lloyds / London Market commercial specialist insurance classes such as Property, Casualty, Energy, Marine, Aviation, political risk etc
  • In addition, or as an alternative, good knowledge of Reinsurance, assumed and/or ceded.
  • Excellent time management and organisational skills in order to meet Client requirements
  • Self-Motivated with the ability to work as part of an office based or remote team
  • Excellent and demonstrable written and verbal communication skills.
  • A conscientious, positive and enthusiastic approach to work, maintaining good working relationships with all colleagues and clients. 
  • Minimum of 5 years’ experience within reinsurance claims.

By submitting your personal data to Pro Insurance and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, central London, Horsham and Liverpool. We are also a global company with offices in York, (Pennsylvania), Cologne and Unna (Germany), Argentina, and Zurich (Switzerland). We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.

We commit concrete actions and do what we promise.

With integrity at the heart of every decision, we focus on what will add most value.

We are curious, creative and insightful. We are not afraid to evolve.

We are inclusive. We help each other and our clients to shine.

We bring drive and enthusiasm to our work.


For yourself (you can add family members on at additional cost).

Life assurance

you will receive a death in service benefit equal to 4 times your salary.


25 days plus bank holidays and discretionary day off for your birthday.

Training & Development

we have inhouse Learning and Development team that will support you, giving you the tools to succeed.

Employee referral scheme

Staff bonus for introducing a candidate that we employ as a result of that introduction.

Pension scheme

The Company will match your contributions between 3-10%.

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