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Payments Authorisation Officer - 6 Months FTC

Salary Up to £21000
Location Leeds
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Fixed Term, Full Time vacancy that will close in {x} days (x will be populated when viewing published adverts).


Purpose of the Role: 


The purpose of the Payments Authorisation Officer role is to provide the final approval and authorisation process for all outgoing payments through IBA. It will also be to provide support, direction, guidance and specialist knowledge and training to the offshore IBA team members on the specifics of the Payments approval processes where necessary 


Job Description: 


  • Ensure controls to include accuracy and deadlines are adhered to, for all the payment types including automated payment software, and on-line payments software.   

  • Provide a final authorisation point in the payment approval processes. 

  • Uploading and authorisation of relevant payment requests into associated Banking applications. 

  • Management of documentation associated to payment request approvals for audit and regulatory purposes. 

  • Communicate proactively and professionally with internal and external stakeholders. 

  • Deal promptly and effectively with payment approval queries and issues, escalating where necessary. 

  • Input into the offshore IBA Payments approval processes together with assisting on training of the offshore team to ensure the appropriate knowledge and skills are achieved. 

  • Work with the offshore team to build direct relationships with the business units and insurers therefore enabling the successful implementation of the new offshore Target Operating Model. 

  • Contribute to improvements across the payments team creating efficiencies and reducing risk. 

  • Support all company compliance, policy, risk management and audit requirements. 

  • Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments. 

  • Other responsibilities and activities as required. 


Key Role Accountabilities: 


Functional Knowledge/ technical knowledge: 

  • Good understanding of IBA Operations concepts and processes 

  • Understanding of offshore processes 

  • Good understanding of Sales-to-Insurer Paid (IBA operations) regulatory requirements including Client Money 

  • Familiar with business change methods and practices 

  • Familiar with Towergate and IBA compliance policies and standards 

  • Thorough understanding of End-to-end payment process 

  • Thorough understanding of payment approval mechanisms and associated banking applications 


Business Expertise: 

  • Effective written and oral communication skills  

  • Good attention to detail / thoroughness 

  • Strong planning and organisational skills 

  • Able to handle ambiguity and manage through change 

  • Good adaptability, flexibility and resourcefulness 


Driving continuous improvement and innovation: 

  • Able to investigate the root cause of a problem and rectify it as required. 

  • Able to present information in a concise efficient and professional manner to offshore staff. 

  • Proven ability to deliver change  


Building self-insight & relationships: 

  • Strong stakeholder management skills;  

  • Ability to influence and challenge senior stakeholders. 


Qualifications & Experience: 


  • Education - GCSE Maths & English Grade C or above (or equivalent). 

  • Specialised Knowledge – IBA Operations processes 

  • Skills – Microsoft Excel skills to intermediate level 

  • Experience - Previous team management and change experience in an operations environment. Previous financial services experience. 


Person Specification: 




  • High level of process and technical knowledge in IBA Operations processes 

  • Strong organisational skills and attention to detail 

  • Strong written and oral communication skills 

  • Initiative, proactivity, enquiring approach, resourcefulness 

  • Adaptability, ability to embrace and respond positively to change 

  • Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively  

  • Ability to work under pressure and in a flexible manner as required  

  • Ability to build relationships and influence stakeholders 

  • Ability to escalate matters appropriately and professionally 

  • Ability to train others 

  • Integrity, confidentiality and assertiveness when dealing with complex / business critical issues 

  • Resilience 


The Ardonagh Group is the UK’s largest independent insurance broker with global reach. We are a network of over 100 office locations and a workforce of nearly 7,000 people. Formed in 2017 and following a series of acquisitions in 2018, Ardonagh today brings together best-in-class brands including Autonet, Bishopsgate, Carole Nash, Geo Underwriting, Price Forbes, Swinton, Towergate and URIS. Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs.

Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs. Visit for more information. #AD

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