Housing Services Manager

Vacancy Salary £50,877 per annum
Vacancy Location Northallerton, North Yorkshire/ Agile working
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Contract: Permanent

Hours: 37 hours per week


Broadacres Housing Association provides a comprehensive range of services to almost 7000 homes in North Yorkshire, a number that continues to grow with the delivery of our ambitious development strategy, supporting our vision to become the best rural housing provider in the country.


We now have an opportunity for a Housing Services Manager to join us as a senior member of the Broadacres Customer Experience Management Team.


Within this key position you provide leadership and strategic direction across organisational teams and will manage & monitor all elements of the housing services performance including income collection, property allocations, the choice-based lettings scheme, anti–social behaviour and tenancy management.


With high professional standards, you will ensure all regulatory and legislative responsibilities are achieved and set out performance targets and service standards for the housing service across all areas of responsibility.


You will use your understanding of change and commercial management to drive cultural change and innovation to ensure our customer focused, cost effective services are designed, delivered, monitored, and continually improved and all activities delivered are in line with Broadacres values and brand, embedding a culture that delivers results and service excellence.


About you


We are looking for a Housing Management professional with :



  • Managerial level experience of leading and managing multi-disciplinary housing teams.

  • An understanding of change management, commercial approaches and a track record of driving cultural change and innovation.

  • Experience developing and implementing policies & procedures and contributing to organisational strategies.

  • Strong knowledge of legislation, regulation, code of guidance and best practice in relation to the housing sector. with regard to tenancy & income management, property allocation and ASB. 

  • An understanding of the Consumer Standards issued by The Regulator of Social Housing.

  • Chartered member of the Institute of Housing or relevant degree


A driving licence is also required for this position.


What we can offer in return:


  • A salary of £50,877 per annum

  • Extra day of annual leave for birthdays totalling 32 (inc. bank holidays). Annual leave also increases for every year of service up to 5 years totalling 37 days (inc bank hols)

  • Defined Benefit Pension Scheme

  • Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars

  • A range of other benefits including G.A.Y.E., free tea and coffee and much more.


About us


We are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community.


Closing Date: Sunday 30 July 2021


Recruitment and Selection will be carried out using a three-stage recruitment, comprising potential for psychometric testing, profiling, assessment centre or a similar virtual style assessment, followed by interview and values panel.

Broadacres is a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.

Currently we own and manage more than 6,000 homes and have stock in Hambleton, Darlington, Richmondshire, Harrogate, Redcar and Cleveland, Ryedale, Scarborough, Selby, the East Riding of Yorkshire, York and Leeds.

We provide a range of services to our customers, all aimed at meeting our vision; ‘to be the best rural housing association in the country’. Whether it is carrying our repairs to ensure your home is kept to the highest standards or providing you with ways of saving money, we strive to ensure you receive a first-class service and that, ultimately, you are proud to say you live in a Broadacres’ home.

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Flexible Working

Pension Plan

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