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Team Member - Business/ Third Party Support, Client Onboarding & Data Maintenance

Division Asset Management
Location London/ Northwich (tbc)
Salary Competitive + Discretionary Bonus + Benefits
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days (x will be populated when viewing published adverts).


  • Team member of the Business/Third Party Provider Support team, part of the Client Onboarding and Data Maintenance team within the Client Operations function 
  • This team is primarily responsible for the relationship management of third party providers, their onboarding, data maintenance and the provision data.  It also provides business support, running initiatives for continuous improvements across Client Operations and the Document Review Group
  • This role is crucial to ensure that a competent and efficient service is delivered to our clients, Front Office teams and Third Party Providers.


  • Responsible for managing the Provider Support inbox,  vetting and distribution/processing of SIPP & Offshore bond provider payment requests, general amendments to SIPP accounts (change of IFA, Address, Name, Standing Orders), fulfilling requests for valuations, tax statements, contract notes etc. ensuring that Service Level Agreements for responses and actions are met
  • Task and workflow management including managing cash balances and cash movements or Third Party accounts, raising invoices for advice fees and chasing for payment (if applicable)
  • Act as a central point of contact to assist the resolution of queries (for example, account opening, closures, ad hoc transfers, valuation requests, transfers and payments, data feeds) for third party providers and internal stakeholders, providing regular updates on progress
  • Responsible for requesting and maintaining up to date W-8 BEN-E forms and other legal documentation for SIPP & Offshore bond providers and any other ongoing administration requirements ad hoc and on set dates
  • Support the Manager and SME with the collation and verification of all SIPP and Offshore bond account opening documentation and associated queries, where applicable
  • Support the Manager and SME in the co-ordination of new SIPP and Offshore Bond agreement requests
  • Support the Manager and SME in maintaining the central repository for procedures, provider requirements documentation etc. Keeping provider contact details up to date, accurate and accessible to the Front Office
  • Support the review of unallocated Third Party Fee payments received
  • Involvement in regular checking, monitoring and the verification of data
  • Involvement in wider Business Support initiatives and activities as directed by Line Manager
  • Production of ongoing MI, where applicable
  • Document management – ensure documentation is scanned, saved and archived in accordance with department operating procedures
  • Adherence to and updating of, all departmental procedures and Service Level Agreements
  • Collaboratively working with colleagues across the business to ensure success and operational efficiency and profitability
  • Completion of the other general and ad-hoc administration tasks that fall within the remit of the Client Onboarding and Data Maintenance Team
  • Assist the Incident Management and Service Management Teams in the resolution of queries
  • Participation in the Appraisal and Development Scheme
  • To inform Line Manager of areas of concern and issues that may arise
  • Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity)


  • Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms’
  • High levels of accuracy and attention to detail
  • Ability to work quickly and accurately within very tight deadlines, and prioritise effectively
  • Good team player with the ability to work on own initiative and willing to respond to varying requests
  • Flexibility and availability to work overtime during peak workload periods
  • Excellent communication skills (written and verbal)
  • IT proficiency
  • Proactive nature to gain efficiencies
  • Previous data entry and paperwork checking experience desirable
  • Previous customer/client service experience would be an advantage

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

We are the Asset Management division of Close Brothers, a FTSE 250 leading UK merchant banking group. Our clients are professionals, business owners, individuals, families, and employers, who rely on our high-quality financial advice and investment services to preserve and grow their long-term savings and investments.

We are based throughout the UK, employing circa 800 people across 11 offices. Through our widespread geographic footprint, we are able to achieve strong, long-term relationships with our clients, by combining our understanding of the local regions we serve and face-to-face services.

 We know that outstanding individuals help drive our business forward, deliver exceptional service for our clients and continue to build Close Brothers’ long standing reputation as a leading merchant banking group.

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Save As You Earn scheme

Purchase additional holiday

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:

Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.

To find out more detail please follow the link below:

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