Community Housing Officer

Salary £28,921 (rising to £31,137) per annum

Location Walsall, West Midlands

The vacancy

Contract: 37hpw, Permanent

Closing Date: Wednesday 4 August 2021

Interview Date: Thursday 12 August 2021

We are committed to keeping colleagues and candidates safe during COVID-19 and will deploy a range of selection methods that comply with government guidelines.

We're recruiting for Community Housing Officers; this role involves using innovative housing management techniques to create sustainable neighbourhoods and communities. You will also need to build effective relationships with customers, colleagues and the wider community in order to understand local challenges, to enable you to work pro-actively with customers to resolve problems.

You will work with customers to continuously improve, shape and develop services, through an effective relationship from tenancy sign up to termination. This role is a point of contact for customers regarding the full range of housing related enquiries so it is varied and often demanding. You will also support the work of your team and other colleagues by adopting a flexible, co-operative and innovative approach to your work.

You should be committed to whg’s values and behaviours and have the confidence to challenge current ways of working and make recommendations for improvement. You will have a confident and positive approach with the ability to remain calm under pressure and deal with difficult situations in an effective, professional and respectful manner. We’re looking for someone with recent and relevant experience in the social housing sector, knowledge of current legislation affecting the Housing sector and vulnerable customers. You will also need experience of working with customers face to face and the ability to case manage a diverse, varied and complex caseload at various stages of the customer journey. For everything else please take a look at the job description.

About whg

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it.

We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

Equality, diversity and inclusion

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity, and inclusion (EDI) to us means colleagues living our values, being dedicated to doing the right thing, and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable being themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

Our benefits

27 days annual leave

Flexible working

Health cash plan