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Broker Support Assistant

Vacancy Salary 16000
Vacancy Location Lewes
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. From businesses, properties, passions, and most things in between, our advisors work together with the UK’s leading insurers to provide expert advice. We engage with and speak the language of our customers, providing competitive protection that best suits their needs.

At the heart of all our work is knowing our stuff, being an open book, creating great partnerships and sharing the passions of our customers. If you are an enthusiastic and motivated individual striving for a career, not just a job, then come and be part of our story.  

Our culture and values:

Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.

We recruit people who share those values.

When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.

Job Outline:

Working in our Berkeley Alexander brand (www.baonline.co.uk), we are seeking someone to join our Broking Support Team, to support our brokers and agents in their day-to-day dealings with us. The role is initially under our apprenticeship scheme with a view to completing the first stage Insurance qualifications within the first 18-24 months. On the job training with excellent career opportunities exist for the right candidate to progress into our broking team, handling all forms of insurance queries from quoting through to renewals and everything in between. We are looking for someone who is good with numbers, an inquisitive mind keen to learn and with a good telephone manner.

The key elements include:-

Handling all forms of general enquiries; reconciling payments; processing renewals and payment requests; providing day to day support in managing bank accounts and cashbooks and dealing with insurer reconciliations & payments, refunds and commission queries.  

Responsibilities:

  • Ensuring business standards are adhered to at all times
  • Ensuring that all workflow activity is completed in accordance with approved business processes
  • Ensuring calls are answered in a timely professional manner, ensuring the required customer experience is always delivered.
  • Complying with all approved procedures, customer service standards and external regulatory bodies.
  • Achieving and maintaining the required competencies for the role.
  • Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Key Performance Indicators

  • Service level standards
  • Attendance and productivity
  • Quality and compliance audits
  • Personal conduct and behaviours
  • Personal Development records
  • Performance Reviews 

On offer are a competitive salary with an agreed incremental increase on completion of the first stage apprenticeship, plus knowledge development and a structured training plan together with an opportunity to become a key member of a fast-growing and leading company.

Please apply online. The vacancy may close earlier than advertised depending on the number of applicants so don’t delay. 

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community. #TIB

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