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Principal Administrator

Salary Competitive
Location Birmingham
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

You will be responsible for supporting and deputising for the Team Leader, as well as leading on defined aspects of work on the team. Has oversight of BAU/cyclical work and works with the Team Leader to ensure effective and efficient working practices in the team in relation to people and workflow management, client/member matters and technical processes and procedures.

Your key responsibilities will include:

People and Workflow management.

  • Leading the active daily management of team workloads and workflows and keep the Team Leader informed. 
  • Working with the Team Leader to ensure resources are available in the right place at the right time by keeping up to date with active work and work in the pipeline.
  • Being actively involved in the selection, recruitment and induction processes
  • Supporting the communication of monthly financial information, staff updates, business plan progress, client news, work in progress reviews, etc to the Team Leader
  • Maintaining a quarterly rolling schedule of TPA specific and personal objectives.
  • Liaising with the Administration Manager on team resourcing, workflow and client expectations in the absence of the Team Leader, if required.
  • Supporting the Team Leader with day to day employee relations situations, including sickness absence management, maternity and paternity arrangements.
  • Providing management and support to individual team member and their performance
  • Participating in annual pay/bonus review and calibration processes, as appropriate.

Client/Member Responsibilities

  • Be the main contact in the Team Leaders absence and point of escalation for the team on clients, as agreed with the Team Leader.
  • Be the point of escalation on the team for general issues and enquiries and escalate these to the Team Leader if appropriate.
  • Attends Client / Trustee meetings to present on administration
  • Identify and provide recommendations for continuous improvements to client/member services.
  • Work with the Team Leader to ensure that all delivery promises and performance standards are met and maintained. 
  • Seeks opportunities to delegate client work to the team, ensuring it can be completed efficiently and effectively.
  • Maintains chargeability target as set by the Business Unit.
  • Identify non-standard events through work planning to ensure all work is charged requests and projects outside the agreed fee basis.
  • Prepares monthly fee invoices to dates set by Finance.
  • Regular communication should include monthly financial information, staff updates, business plan progress, client news, work in progress review, etc.
  • Monitors and maintains team client monthly and annual planners
  • Reviews and monitors client bank account and cashflow. 

Technical Knowledge, Processes and Procedures

  • Be the first point of reference on technical issues – both DB and DC - and non-standard cases and ensures work allocated is processed in accordance with TPA guidelines, documented operating procedures, quality standards and performance/service levels.
  • Takes the lead in more complex work as and when required.
  • Works with the Administration Manager to improve operational efficiency, reduce costs, including automation and use of standard procedures.
  • Provides technical training and guidance to the team, as required.
  • Monitors peer review to ensure this is carried out effectively and in line with best practice guidance.
  • Maintains a good working knowledge of all systems and products.
  • Monitors completion of team time sheets and billing to ensure this is done on time.
  • Ensures effective communication with the Team Leader to aid own development and sharing of best practice to drive consistency and efficiency.


  • Educated to degree standard or equivalent (desirable)
  • GCSE / Scottish Standard (or equivalent) in Maths and English at Grade B or above, or relevant comparable experience.
  • Relevant professional qualification, such as Associate Membership to the Pension Management Institute, or relevant industry experience

Skills / Experience

  • Experience of team and workflow management and compliance with service quality standards.  
  • Proven experience in the provision of effective, efficient and proactive administration services to allocated clients.
  • Strong working knowledge of current pension legislation and the impact this has on the practice (both DB and DC).
  • Sound knowledge of Pension Administration operating systems, such as Universal Pensions Management (UPM), or similar.
  • Strong commercial and business awareness.
  • Proven people leadership skills and able to motivate and engage staff.
  • Excellent verbal and written communication skills and the ability to influence at all levels.
  • Exceptional attention to detail.
  • A consultative and partnering working style – both with colleagues and clients/members.
  • Analytically strong with a pragmatic approach to operational management.

Having been established for 100 years we’re one of the leading consultancies in our field in the UK.

We’re independent and work alongside employers, trustees and financial services institutions.  We offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. Our services are recognised by numerous industry awards.

With over 1000 employees across Birmingham, Edinburgh, London and Glasgow and continually growing.  We’ve an engrained commitment to the development of our employees as outlined in our iDeal.  Our working environment is refreshing and innovative where independent thinking’s encouraged.  Every employee genuinely makes a difference.

We’re committed to promoting a diverse and inclusive environment and will take every step to ensure our employees and clients are treated fairly and with respect.  We welcome applications from all backgrounds and sections of the community.  We can offer flexible working and are happy to consider a variety of working patterns. If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

To see other opportunities with us, please click here.


We're proud of our award wins. Our workplace reviews also show this is a great place to be.


Development opportunities are plentiful. You can choose your path so that you thrive doing what you love.


Our focus is our clients and we're proud of our Voice Of Client survey results. Developing and fostering relationships is important to us.


We offer lots of opportunities to learn as your continuous development is important to us. We're very supportive and will love seeing you grow!

Corporate Responsibility

An engrained part of our firm, we highly value the work we do. We'll encourage you to join in via the Hymans Foundation, Helping Hands Committee and to use your three annual volunteering days.

Digital and Innovation

We invest in the latest technologies to match our ground-breaking business solutions. We use the most up-to-date technology and software to do the best we can to make life easier for our clients.

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