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Service Leader

Salary £28,816 progressing to £32,018
Location Winchester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Car driver essential

Monday to Friday - 37 hours


Are you looking for a challenging and rewarding role where you will use your people skills to manage a team that support the homeless?  Do you enjoy working in an environment where every day is different to the next?  Then this could be the role for you.

You will be managing a service and a team that provides accommodation and support for the homeless.  You will be flexible and able to adapt to challenges that arise within the service. Your positive attitude towards your work and others will help to contribute to a great working environment.  You will have a calm and personable manner and be able to handle potentially difficult situations.

Day in the life of a Service Leader

  • You will manage a team of staff that provide accommodation and support for the homeless in this area.
  • You will insure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief and agency workers
  • You will effectively manage, support, develop and motivate your team
  • You will ensure delivery of the service within approved budgets
  • Leading on voids and lettings performance
  • You will work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
  • You will be able to delegate responsibility to other staff as required
  • Develop and maintain excellent working relationships with our partners and commissioners
  • Representing the organisation positively and enthusiastically at external and internal meetings: role modelling professional behaviour and actively promoting our values
  • Develop and promote the highest levels of internal and external client consultation, communication and partnership in all aspects of service delivery
  • Ensure that the buildings and service are maintained to provide a high quality environment and report all maintenance repairs to the landlord
  • You will contribute to the delivery of our communications, fundraising, volunteering and value for money strategies
  • Liaise with other managers to pool knowledge, experience and ideas for service improvement
  • You will make sure that the service adheres to all organisational policies and procedures
  • Ensure knowledge of sector specific issues remain at a high level
  • Attendance at management and staff meetings as required
  • Be part of the on call coverage for own or other areas as required
  • Any other reasonable duties required in the interest of the organisation

Attributes & Values

Previous experience in this sector is not essential but you will have knowledge of managing similar client groups a real passion for wanting to work with homeless people.  Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

  • You will have knowledge of effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people
  • Ability to keep manual and IT based records, produce reports and analyse budgets
  • Up to date knowledge of sector specific legislation and laws
  • Evidence of management level or professional qualification, training and experience in social care, management, housing etc.
  • Ability to prepare for, chair and minute meetings



We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.

Our vision

is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

Our mission

to provide safe, flexible and reliable client led housing and support services that focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience.

Our values


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