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Customer Support Executive

Division - Close Brothers Motor Finance
Location - Doncaster
Salary - Competitive + benefits
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.


Join Close Brothers Motor Finance where you will provide specialised customer service to customers who fall into our special case category ensuring that the right outcome is achieved for both them and the business. Working as part of the Customer Support Team our ideal team member will have previous experience working in a high-level Customer Service role with excellent customer services and communication skills.


  • Managing and owning customers that fall into special case categories by following our agreed procedures.
  • Reviewing and actioning all cases in line with the company’s collection principles, which involves managing, reviewing and actioning credit arrears cases.
  • Liaising with third party agents on all asset recovery requirements.
  • Effectively managing voluntary termination, voluntary surrender and PCP hand-back processes.
  • Identifying possible fraudulent accounts, taking the correct action to resolve issues quickly and informing management of potential losses and action taken.
  • Effectively handling all inbound and outbound customer contact.


  • Excellent customer service skills.
  • Previous experience in a customer focused environment.
  • Previous experience dealing with vulnerable customers.
  • The ability to demonstrate an empathetic approach.
  • Demonstrable experience of working within a structured process.
  • Excellent IT Skills (MS Word, Excel and Outlook).
  • The ability to work well as part of a team.
  • A passion to deliver exceptional service and are excited about working with us!


  • Previous experience in a collections environment.
  • Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act.


At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We specialise in helping people buy new and used cars, motorbikes and light commercial vehicles. Working with a network of reputable dealer and broker partners, we provide flexible finance solutions to our customers that are convenient, hassle-free and most importantly, affordable. With headquarters in the North of England, we have branches covering the whole of the UK, serving the needs of our partners and customers and offering a personal hands-on approach to vehicle finance.

Close Brothers Motor Finance is part of the FTSE 250 listed Close Brothers Group plc, a specialist financial services group which makes loans, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers was established in 1878 and employs over 2,500 people, principally in the UK.

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Save As You Earn scheme

Purchase additional holiday

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:

Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.

To find out more detail please follow the link below:

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