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Telesales Lead Generator and Quote Booker

Vacancy Salary
Location Stevenage
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

To increase the number of leads/appointments/quotations within the company, and make a measurable sales contribution towards the overall growth and profitability.

Principle Objectives and Responsibilities including the following, other objectives may be assigned:


  • Achieve or exceed agreed volume of leads/appointments/quotations generated from marketing data lists and/or sales pipeline               

Customer Contact

  • Ensure knowledge of company products, insurance providers and relevant regulatory compliance
  • Meet required volumes (KPI’s) and standards of calls
  • Meet required volumes and standards for returning phone calls
  • Maintain best standards with all clients
  • Assess and direct enquiries to relevant teams/individuals

Business Development

  • Identify and pursue cross-selling, up-selling and similar opportunities
  • Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume
  • Run a prompt and efficient diary system, making sure all databases are kept updated
  • Communicate new and innovative ideas
  • Assist in training new staff as required by the business.


Selling Skills                     

Ability to secure commitment from customers

Negotiation Skills:             

Ability to persuade clients to speak to Sales Team and win business for the Department

Influencing Skills             

Ability to change listener’s opinion and create an opportunity to quote/sell

Self Management:             

Ability to plan and execute agreed action with minimal supervision


Ability to adapt as required, when circumstances change


Ability to follow through a course of action to an agreed conclusion

Information Technology:    

Ability to implement Company’s CRM policy using different IT solutions to best match clients needs

Activity Levels:                  

Ensure all opportunities are contacted within the time frame agreed with Sales Manager

Business Awareness: 

The jobholder must understand how related areas operate and have an awareness of our key competitors.


Communicates ideas in a clear and concise manner to aid others’ understanding.

Customer Focus:

Understands and meets customer needs and expectations.

Self / Staff Development:

Takes responsibility for own development and shares knowledge and experience with colleagues.  The jobholder continues to build their level of knowledge and skill by assessment and self development.

Drive & Resilience:

Increases energy and effort when circumstances demand to achieve positive results.

Response to Change:

Communicates change and helps to make the changes work by supporting others.


Encourages teamwork by actively supporting others and promoting the concept of teamwork.

Technical Competence:

The jobholder understands the scope of products and services available within the Towergate Group.

The jobholder continues to build their level of knowledge and skill by assessment and self development.

Knowledge Required                

No Insurance knowledge with a view to developing                                               

Skills Required                          

Conversing with clients over the telephone, data management, objection handling  

IT skills                                      

Outlook and all round PC skills including Excel and Open GI.

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community. #TIB

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