Social heart
Business head
Local impact

New Homes After Care Manager - 6 months Maternity Cover

Salary £40-45,000
Location Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have a 6 months Maternity Cover opportunity as a New homes After Care Manager within Be West the sales brand for Shepherd bush housing group.

About the role

You will lead and shape the team for customer aftercare to reach our aim of becoming a 5* house builder.

Within the new homes aftercare team you will be responsible for the team to provide customers home tours for buyers, coordinate handovers, welcoming buyers to their new home and act as the first part of customer contact during the 12 months defect period up until the end of the defect inspection period.

Please refer to the Job Description for more information.

About you

You will have excellent written and oral communication skills. Ability to lead on the analysis of data in a variety of formats including excel

Ability to ensure that the new homes are built to the highest quality and our customers receive a standard of excellence.

Substantial experience working in delivery of new homes, including a strong understanding of the development, construction, sales and management process.

Above all else, it’s your commitment to a continuous improvement mind-set and resilience to overcome any challenges that you may be faced with. You will be able to bring a fresh and critical eye to review processes and challenge others around you to improve standards. You will also buy into our organisational values and be able to demonstrate those in everything you do.

If you feel that this could be the role for you then please upload your CV and complete our short online application form, giving examples of how your skills and experience meet the job requirements.

 In return we promise you:

  • Competitive salary of up to £40,000 - £45,000
  • 25 days annual leave, rising with service (plus bank holidays, Christmas and Easter)
  • A contributory pension scheme
  • Flexible working
  • Simply Health cash plan and a choice of flexible benefits
  • Exciting opportunities for learning and career development
  • Working for an award-winning housing association
  • An engaging working environment
  • A great office location in the heart of leafy Chiswick, close to local shops and amenities
  • Excellent access to all TFL networks, 2 minutes walk from Turnham Green Station
  • Complimentary Well-Being initiatives

About Shepherds Bush Housing Group

At Shepherds Bush Housing Association (SBHA) we strive to be recognised as the best in London for our homes and services. This is an exciting time to join the organisation. We have recently launched our new Corporate Strategy, which sets out our strategic objectives for the next 5-10 years. To support the organisation in the achievement of these objectives, we have launched our Future Fifty transformation programme, which aims to improve and modernise SBHA as a whole organisation, driving improvements in service and cost through innovation and the use of technology. This is a unique opportunity to work for an award winning organisation and genuinely contribute to the achievement of our corporate aims and objectives.

We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.

We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.

Our mission is social heart, business head, local impact.

Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.

Community focused

Putting our community and customers first.

Caring

Supporting each other and building strong relationships.

Accountable

Taking ownership for how we behave, spend money, and deliver high performing services to each other and our customers.

Innovative

Keeping an open mind to new ideas and being motivated to make a positive impact.

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