Insight and Improvement Manager

Salary £50,791 – £53,362

Location Walsall, West Midlands

The vacancy

Contract: Full time, permanent, working 37 hours per week (hybrid working)

Closing Date: 26 September 2021

1st Stage Interview: 30 September 2021

2nd Stage Interview: Week commencing 4 October 2021

About you

Does data excite you? Are you one of those people who loves taking numbers and words and turning them into insight to drive action? Have you got experience of working at a senior level and taking business performance to the next level?

If that is you, please read on as we are looking for an experienced senior colleague to take on the role of Insight and Improvement Manager here at whg. With a diverse portfolio spanning performance reporting, operational planning, continuous improvement and customer experience, you will be right in the “engine room” of the business and be given the opportunity to truly influence the future direction of the business.

Bringing together both the Voice of the Business and the Voice of the Customer, we have many success stories to tell about how we have improved services for customers and processes for colleagues. The ideal candidate will be able to take that baton and continue the momentum in this area of work, using intelligence to push us to be even better.

If this advert has grabbed your attention, please take time to look at the job description for the specifics of the role and, if it is for you, hit the Apply button to be considered!

About us

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim to, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. By using the Disability Confident logo, we make it clear that we welcome disabled applicants for all our roles.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

whg is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.

About whg

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

Equality, diversity and inclusion

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity, and inclusion (EDI) to us means colleagues living our values, being dedicated to doing the right thing, and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable being themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

Our benefits

27 days annual leave

Flexible working

Health cash plan