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Client Services Administrator

Salary 18500
Location Southampton
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Fixed Term, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Client Services Administrator provides office-based support for the client services team. 


The Administrator is the first point of contact for our customers and insurers via telephone, email and written correspondence. The successful candidate will receive ongoing training to handle a wide range of queries and tasks. 


They will work as part of a collaborative team to ensure all administration tasks are completed within service level targets.


Primary duties and responsibilities


  • Daily sorting, scanning and processing of incoming post
  • Daily processing of incoming emails
  • Completion of daily assigned administration tasks
  • Answering and directing incoming telephone calls in a proactive and professional manner
  • Answering customer and insurer queries within role boundaries
  • Ensure that internal systems are kept up to date


Qualifications and experience


  • Previous administration experience desirable
  • Previous insurance experience desirable


Person specification


  • Confident and professional telephone manner
  • Good numeracy and literacy skills
  • Effective verbal and written communication skills
  • Professional, customer-focused approach
  • Well organised, able to respond well under pressure and meet deadlines
  • Can work well as part of a team as well as being able to work for periods using own initiative
  • Copes well with change, internally within the business and externally within the market
  • Efficient and reliable


Please apply online


Towergate Health & Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world. 

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow. #TGHP 

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