Competitive salary
Season ticket loans
Cycle to work scheme

Reservations Agent

Salary Competitive
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have an exciting opportunity for a Reservations Agent to join our highly successful team here at Firmdale Hotels. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organisational and interpersonal skills.

We are looking for a Reservations Agent who is customer focused, demonstrates warmth and excellent communication. You will be confident in your knowledge of the hotel rooms and facilities, being at ease when recommending rates and packages to guests and external agents.

This role gives you the opportunity to learn and develop, with the potential to progress within the company. If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you. This is a fast paced role and will suit someone who likes working with ambitious, friendly and hardworking people in a down to earth setting. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. To make your life working in hospitality easier, we are proud to offer permanent roles, working straight shifts, 5 days out of 7. No split shifts to worry about! The normal hours of work are 40 each week. You will need to be flexible with the dates and times you are able to work.

"Hotels should be living things not stuffy institutions" maintain Tim and Kit Kemp, owners of Firmdale Hotels. There are eight boutique hotels in London and two in New York. The high standards of excellence and unique townhouse style of decoration have over the years added up to a winning combination. Kit Kemp has designed the interiors of each hotel in her unique personal way which reflects a fresh, modern English style. She was named the Andrew Martin International Interior Designer of the Year in 2008 and has gone onto win many more accolades.

Competitive salary

Discount at Design Hotels worldwide

Cycle to work scheme

Discounted dry cleaning

Uniform and meals provided

Season ticket loans

Social events and team activities

28 days paid holiday

Wellbeing activities and support

Wagestream

Perkbox

Pension scheme

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in X days
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