Excellent bonus
Hybrid working
Flexible benefits

Server Infrastructure & Technical Support Technician

Salary Competitive
Location Belfast
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Team

The Technical Services team is made up of 5 members of staff spread across the firm's London and Manchester offices.  The team works very closely with other teams within the IT Department such as the Service Desk, Business Applications and Deployment and Projects teams to provide the full range of IT services and support to the business.

Responsibilities
  • Manage and maintain the firms VMware environment across all Data Centres and offices.
  • Manage and maintain the firms Exchange on-prem, Exchange Online and Mimecast services.
  • Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with the firm's policies.
  • Ensure that all Server infrastructure is patched in line with the firm's patching policy and scheduling of changes.
  • Manage and maintain Windows server environment (2012 – 2019).
  • Manage and support systems and services used within Azure.
  • Troubleshoot and fix Serversystem application related issues, which the team is responsible for, recording all troubleshooting steps and information in the IT Service Management tool.
  • Attend Technical Advisory Board meetings to present team infrastructure changes, and report back accordingly.
  • Generate system and component capacity management reports on a weekly basis and conduct trend analysis.
  • Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP and certificate services.
  • Participate in the firm's annual and ad-hoc Business continuityDisaster Recovery tests.
  • Providing 3rd line technical support to the Service Desk Team.
  • Ensure all systems and services are proactively monitored using the tools utilised by the IT Department.
  • Manage and maintain the Mobile Device Management (MDM) solution. 
  • Build and deploy Windows Servers and VMware hosts as required.
  • Liaise with 3rd party suppliers and participate in Services Reviews as required.
  • Ensure that all servers and services have adequate BCDR protection in place.
  • Ensure that all servers are backed-up in line with the firm's backup policy.
  • Ensure all servers are built and maintained in accordance with the team documentation.
  • Support and manage the firm's Microsoft Dynamics AX solution.
  • Participate in the Out of Hours rota to monitor and respond to critical alerts in the network monitoring tools and any emergency escalations from the Service Desk and Management.
Key Skills & Experience
  • Excellent working knowledge of supporting and maintaining Exchange On-Prem 2013 or above / Exchange Online.
  • Proven extensive Knowledge of VMware and SAN storage.
  • Extensive proven working experience of maintaining vulnerability management solutions and remediating system vulnerabilities.
  • Proven working experience for managing server infrastructure in a Data Centre environment.
  • Strong Knowledge of Windows Server 2012 – 2019.
  • Strong Knowledge of Active Directory, DNS, DHCP and Windows Certificate Services.
  • Excellent Knowledge of MDM products such as MoibleIron or equivalent products.
  • Knowledge and hands on experience of Microsoft Azure, AWS and other cloud computing technologies.
  • Backup management.
  • 3rd line level troubleshooting skills.
  • Strong team player.
  • Excellent verbal and written communication skills. Must have a "can do" attitude.
  • Able to work independently and under pressure, as well as part of a wider team.
  • Effective time management
  • Proven knowledge of Managing and maintaining Mimecast services.
  • Strong knowledge of security best practices and industry standard such as CIS and ISO27001.
  • ITIL foundation certification or knowledge of ITIL processes.
  • Must be willing to work weekends as required.
  • Meticulous attention to detail.
  • Must we willing to travel to other offices as required.
  • A minimum of 2 years experience in a similar role.

Desirable skills and experience:

  • Automated server patch management solutions.
  • NetworkApplication load balancing products such as F5 or equivalent.
  • Knowledge and Hands on experience of Microsoft Dynamics AX.
  • Previous law firm experience.
  • Experience Configuring Firewalls, Switches and Routers.
  • Troubleshooting Microsoft Team's issues.
  • Supporting systems widely used in the Legal sectors such as WorkSite, InterAction, and Winscribe.

Fieldfisher is a European law firm with market-leading practices in many of the world's most dynamic sectors. We are an exciting, forward-thinking organisation with a particular focus on energy and natural resources, technology, financial services and life sciences.

Our clients range from household social media, technology and media companies, as well as global financial institutions, pharmaceutical, life sciences and medical devices companies, energy suppliers, major FMCG brands and public bodies.

Clients choose to work with us because we deliver commercial, pragmatic and innovative solutions through our exceptional legal expertise and knowledge, on time and on budget.

Our network has more than 1,550 people working across the world providing highly commercial advice based on an in-depth understanding of our clients' needs.

We have 25 offices in 11 countries and our team is based in Amsterdam, Barcelona, Beijing, Belfast, Birmingham, Bologna, Brussels, Dublin, Düsseldorf, Frankfurt, Guangzhou, Hamburg, London, Luxembourg, Madrid, Manchester, Milan, Munich, Paris, Rome, Shanghai, Turin, Venice and Silicon Valley.

Most recently, the firm has been recognised for its work across a number of practice areas.  We have been shortlisted for M&A Team of the Year at the British Legal Awards 2021; Litigation Team of the Year at the Lawyer Awards 2021 and for Innovation in rescue, restructuring and recovery award at the FT Innovative Lawyer Awards 2021.

Generous annual leave

Health insurance

Pension contributions

Life assurance

Season ticket loans

Bike to work loans

"It is great being in a firm which "gets" cross-office working – to feel properly part of a national team and to work with colleagues in other specialisms who are unconstrained by geography."

"I consider Fieldfisher to be a progressive firm with an understanding of social values. I'm pleased that staff is able to have input in the firm's direction and purpose as well as help to shape wider society. I'm encouraged to perform by being able to develop in a natural way, whilst being supported at every step.

Fieldfisher has managed to nurture a really positive and friendly culture. If they have drive and ambition, I would encourage anybody looking for a role here to grab the opportunity."

"Since joining Fieldfisher in 2016, I have progressed from an entry-level secretarial role to an experienced executive assistant. This was made possible by a supportive and inclusive working environment that allows staff to progress at a pace that is best suited to them which in turn makes for well-rounded, home-grown talent.

The firm strikes a great balance between providing the foundations for success and autonomy of your own growth and development. An insight I would give to potential applicants is that Fieldfisher offers the opportunity for a career and a sense of belonging to a community and not just a job."

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