Flexible working approach
High-tech working devices
Wellbeing support

Senior Operations Manager - Repairs

Vacancy Salary £57,620 plus £2,000 car allowance per annum
Vacancy Location Yorkshire - Agile
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Agile vacancy that will close in {x} days at {xx:xx} BST.

If you’re an established Senior Operations Manager with plenty of experience in managing a Property Services (Repairs and Investment) team and are ready to take on your next challenge, then maybe this fantastic opportunity is just what you’ve been looking for!

  • You’ll play a key role in shaping and driving the future of Yorkshire Housing 

  • You can work around the region, when and how you want with our hub, home, roam approach. No need to pick a job you can commute to over the one you really want.   

  • It’s a role with meaning, so you’ll be making a real difference to thousands of customers’ lives with what you do.  


So, what’s this  role all about then? 

You'll be the operational  lead on the day to day for our our  Repairs Team. Your main duties will be leading a team of senior managers undertaking the  operational delivery of in-house repairs, maintenance and investment and compliance services.  You'll work not only to deliver these services, but work with the team to drive service  improvements to ensure customer satisfaction is at the heart of what we do. 


You'll also: 

  • Collaborate with colleagues across the wider business to develop and implement joined up operational plans that deliver our Business Strategy.  

  • Take the lead on responding to escalated issues and complaints, working with the team to reduce customer dissatisfaction. 

  • Direct and monitor the performance of external contractors, to ensure that Yorkshire Housing customers receive a high-quality seamless repairs service no matter who is delivering. 

  • Work with the Head of Repairs and Investment Delivery to develop an operational plan and embed strategic objectives. 

  • Provide timely reports and commentary as required to support governance, performance management and the effective co-regulation of our service delivery.

  • Drive and embed a culture of continuous improvement and change. 


And what about us?  

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We are transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers. This role is one of a group of new leadership role that have been created to make this happen. 

Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. 


The stuff that sets you apart 

You’ll have: 

  • Operational management experience of directing and delivering customer service functions, particularly in a repairs, compliance, voids and investment setting. 

  • Credible and articulate leadership skills as a people manager, with experience of inspiring teams towards shared goals and delivering excellent service and high performance.  

  • Knowledge and understanding of the policy issues and practical challenges facing the housing sector, and the regulatory and legal frameworks we operate within. 

  • Ability to build trusting relationships with key stakeholders. 

  • A drive for excellence in customer care ensuring customer satisfaction in day to day operations and also when things don’t go to plan  


What’s in it for you?

In return we offer £57,620 plus £2,000 car allowance for a 35 hour week with 25 days annual leave (raising annually to 30 days) plus Bank Holidays. 

We also provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers. 


We also promote a flexible working culture, as long as these fit in around the needs of your role. So you don’t need to take a day off to do that parent child reading class or take your pet to the vets or to do both! But talk it over with your manager, to make sure it fits in around what you need to do and meet business needs. 


The finer print 

Please review full requirements on the attached role profile 

If you are applying for this role internally you must inform your current line manager. 

This is agile position and in line with our hub, home and roam strategy, you'll work from home, our hubs and you do need to be able to commute around Yorkshire for face to face collaboration so access to a vehicle for this is required.

The closing date for this role is currently Wednesday 1 December but interviews may be arranged prior to this so we'd recommend an application as soon as possible!

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.  

We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll. 

We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!

A flexible approach to the working week

Join our pension scheme, we’ll match what you pay in up to 9%

Minimum 25 days annual
leave plus buy/sell option

Access to online discounts and rewards

Wellbeing support

Internal and external training opportunities

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