Award winning
Family run
Charity giving

Resident Liaison Officer

Vacancy Salary {Advertised Salary}
Location Lambeth
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Full Time/Flexible Working, Permanent vacancy that will close in {x} days at {xx:xx} BST.

We have an opportunity for a Resident Liaison Officer to join our Responsive Maintenance team based out of South London.

The successful individual will liaise with tenants, maintenance staff and client representatives regarding repair works and needs whilst ensuring a safe and secure environment at all times.

Key Accountabilities will include:

  • Give clear understanding of works to occur to the tenants and brief them on safety and security issues.
  • Prepare (monthly/ weekly) reports and present to the management team, collate and produce KPI reports for Client and internal management groups.
  • Maintain a complaints procedure and deal with disputes and damage claims.
  • Report all defects to contract management and advise on any trends.
  • Attend community events organised and hold surgeries with tenants.

This is great opportunity for a professional with good awareness of differing cultural needs of tenants and already has some experience gained in a similar role which includes the areas highlighted above.


Due to organising & participating in consultation events in regards to CSR commitments, evening and weekend working may be required.

The Wates Group, established in 1897, is one of the leading privately-owned construction, residential development, and property services businesses in the UK.  We employ approximately 3,700 people and work with a wide range of public and private sector customers and partners. Everything we do is guided by our purpose of working together to inspire better ways of creating the places, communities, and businesses of tomorrow. Now in its fourth generation of family ownership, the Wates Group is committed to the long-term sustainability of the built environment and is working to eliminate carbon from its operations by 2025. 

To fulfil our ambition to be a truly inclusive employer and to reflect the richness of the communities in which it is our privilege to work, we are committed to doubling the proportion of women at all levels of our business, encouraging more people with disabilities to work in our sector and to become more ethnically diverse. In 2021 we won the award for Private Sector Leadership at the National Social Value Awards. Visit us at:


Inside Housing Development Awards


What House? 2019 Awards


Investors in People 2020


Considerate Constructors Schemes (CCS) National Site Awards


2019 Construction Manager of the Year Awards

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