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Collections Clerk - 12 month FTC

Division Close Brothers Asset Finance & Leasing
Location Chester
Salary Competitive Basic Salary plus Discretionary Annual Bonus
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.


Join the Close Brothers Asset Finance team where you will undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case.

Working as part of the Collections team our ideal team member will have previous experience in (main requirement) with excellent (x) skills.


  • Collection of overdue accounts as agreed with the Collections Manager
  • Ensure that arrears are kept below budgeted maximums.
  • Corresponding daily with customers via telephone and email to ensure payments are made.
  • Advising and providing regular updates to relevant staff of any significant collections case and its progress
  • Maintaining up to date records and allocation of monies
  • Administration of direct debits and preparing arrears reports 
  • Liaise with insurance companies, repossession agents, legal representation and sales representatives
  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
  • Management of risk logs, including actively following up outstanding actions


  • You're highly numerate with analytical ability
  • You'll be Customer Service focused and an effective communicator both written and verbal
  • Have practical problem-solving skills 
  • Ability to multitask and adapt working style when required
  • Exceptional interpersonal skills


  • Have experience in a Collections role or similar 
  • Financial services experience is desirable specifically within Asset finance would be an advantage

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

Founded in 1987 Close Brothers Asset Finance has grown and expanded, and now has multiple offices across the UK including our head office in Wimbledon, as well as offices in Chester, Burton, Glasgow, Sidcup and Manchester.

We remain focused on markets and services we know and understand. We have developed long-term relationships with our customers to fully understand their intricate business operations in order to support their long-term growth.

 We remain committed to our traditional values of service, expertise and relationships alongside teamwork, integrity and prudence, to help the people and business of Britain thrive over the long term.

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Save As You Earn scheme

Purchase additional holiday

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:

Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.

To find out more detail please follow the link below:

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