Professional, Accountable
Collaborative, Evolving

Heating Service Engineer - All Domestic Heating Types - Housing (Working throughout Norfolk)

Vacancy Salary Competitive
Vacancy Location Long Stratton, Norwich, Norfolk
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have an opportunity for an experienced Heating Service Engineer to join our in-house heating team, to carry out servicing, breakdown and repairs of all heating systems and associated works to Saffron’s housing stock and ensuring that compliance is achieved with regards to the heating servicing programme.

Key responsibilities include:

  • Undertaking all servicing, breakdown, and repairs of heating systems to maintain all systems owned by Saffron or those they have an interest in.

  • Carrying out the heating service programme, as instructed.

  • Undertaking any upgrades within Saffron’s heating improvement programmes, as required.

  • Ensuring the safety and security of Saffron’s tenants and properties by participating on the out of hours call out rota, as required.

Please see the full list of responsibilities on the Role Profile attached.

Our ideal candidate will have:

  • Relevant experience and knowledge in all types of domestic heating.

  • Experience of working in both occupied and unoccupied properties and on occasions in extreme temperatures and conditions due to seasonal weather conditions.

  • You will also have the following recognised domestic qualifications:
    • CCN1

    • CEN1

    • HTR1

    • CPA1

    • DAH1

    • UHWSS

    • WAT1

    • Renewables

  • Additional heating qualifications would be desirable e.g. OFTEC (Oil).

  • A willingness to gain new skills and knowledge by undertaking training and additional qualifications for future developments within the heating industry.

  • Ability to use a mobile device (mobile phone/tablet) to manage workload, send and receive emails, access apps to order stock and MS Teams for meetings / training.

  • Ability to participate on the out of hours call out rota.

  • Full, current, valid driving licence.


We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Customer Service

We will provide quality landlord services and create a service culture for our customers making it easy for them to do business with us.


We will remain financially strong, maximising value for money and creating capacity to build and invest in our homes and services.

People and Culture

We will invest in our people and our systems to maximise efficiency and ensure we realise our full potential.


We will operate in a culture where strong governance, compliance and risk assessment is business as usual.


We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.

Generous holiday entitlement

A cycle to work scheme

Private medical insurance

sacrifice car scheme

Shopping discounts

Access to our Employee Assistance Programme

staff recognition awards

Support for your qualifications


Access to our mental health first aiders

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