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Remote Inbound Sales Advisor

Vacancy Salary £23000 + Bonus + Benefits
Vacancy Location Home
Closing Date 10/01/2022 23:59
Shift Pattern

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We are looking for talented individuals who are committed to living our values and to deliver advised telephone sales to inbound hotkey and referred leads resulting in profitable, compliant sales and satisfied customers. Chasing up outstanding quotes for successful conversion and managing the on-boarding process via liaising with internal departments.

  • Achievement of monthly sales targets.
  • Customer contact managed and developed to deliver profitable business and secure quality leads that maximise business opportunities whilst meeting customer needs.
  • Initial consultations with customers undertaken to obtain relevant fact find, hard and soft facts, client objectives, aspirations and attitude to risk to enable suitable advice to be given which met customers’ circumstances.
  • Advice presented to customers ensuring compliant sales which met customer needs and divisional standards for quality of advice and documentation achieved.
  • Customer needs understood to ensure that the different advice & non-advice options were delivered where appropriate.
  • Long term relationships with customers developed to enable life time value to be maximised.
  • Quality Best Practice followed, and best practice ideas shared with Manager, to ensure consistency across Telesales.
  • Operate within FCA guidelines.
  • Ensure that local and role specific Treating Customers Fairly requirements are met in line with your key outputs.
  • Manage portfolio of customer base on excel, ensuring accurate data capture and diarised call backs effectively. 
  • Achievement of KPI monthly targets.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day.

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices – a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Please note that to ensure the safety of our offices and employees, we require all new hires to be vaccinated for Covid-19.

If your doctor has told you not to be vaccinated, please let us know during the application process so that an accommodation can be made. If you believe you may be exempt under other grounds (non-medical) please submit your reasons to us and we will review them.

You can find more information about our commitment to ensuring office safety to reduce the risk of Covid-19 transmission here.

If you have any questions, please contact: recruitment@vitality.co.uk.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be working from home, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

As well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.

Vitality Health Insurance

Bonus Scheme

Health & Wellbeing Incentives

Matched Pension Plan

Training & Development Opportunities

Reward & Recognition Schemes

Matthew Dijkstra
Group Operations Director

“We are on a very exciting journey, centred around fostering customer advocacy. This can only be achieved by recruiting the best people, and providing all of our people with the right tools, training and opportunities. A healthy, happy team ensures that every interaction with our customers has a lasting and positive impact on their lives.”

At Vitality, we are committed to diversity and inclusion because it’s good for our employees, for our business, and for society. This means we treat all job applicants fairly and welcome applications from all communities and affinity groups.

If you want to find out more about our values, our people and our commitments visit our careers site here:

Good luck with your application!

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