Professional, Accountable
Collaborative, Evolving

Rent & Service Charge Officer – Housing (Agile Working)

Vacancy Salary Up to £33,000 per annum
Vacancy Location Long Stratton, Norwich, Norfolk (Agile / Flexible Working)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Contract: Permanent

Hours: 37½ hours per week


Closing Date – Sunday 30th January 2022


We have an opportunity for a Rent & Service Charge Officer to join us on a full time, permanent basis to work and support on all aspects of rent and service charge setting for the organisation.


Key responsibilities include:

  • Contributing to the business in setting and reviewing service charges for both rental and home ownership properties. 

  • Ensuring that all rent and service charge increases, including ‘Year End’, are calculated and implemented in line with legislation regulation policies.

  • Ensuring the accurate preparation and input of rent account information, reconciliation, maintenance of essential controls, resolution of error queries to transactions, monitoring of transactions and production of account statements.

  • Maintaining controls and records relating to the rent accounts, for current, new, void and former properties.

Please see the full list of responsibilities on the Role Profile attached.


Our ideal candidate will:

  • Have knowledge and/or experience of rent setting as well as variable service charge delivery.

  • A good understanding of Landlord and Tenancy obligations contained in Leases, Tenancy Agreements and Freehold Agreements.

  • Have experience in a customer service environment involving contact with the public.

  • Be a proven collaborator with the ability to build effective links with all relevant stakeholders internally and externally

  • Possess good IT skills to include the use of Dynamics 365, Word, Excel, Outlook and Teams. 



We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Inspiring Trust

Tenants have told us earning their trust is vital.

Through our Saffron Community Membership we are committed to both understand and transform the way our tenants and their communities feel about Saffron.

We intend to do this by delivering reliable demand-led services and openly involving tenants and their communities in our work.

Inspiring Community

Saffron exists for the benefit of the community.

We are committed to people being able to live independently in warm and affordable homes and see the climate challenge as a great opportunity to renew homes and communities across Norfolk and Suffolk.

By 2030 all our tenants will live in homes that are at least EPC category C and the average SAP rating of their homes will be higher than 80. We intend to be carbon neutral by 2045.

Inspiring Organisation

A place where colleagues can flourish.

To make the biggest impact we need to be an inclusive organisation to work with and work for, motivated by delivering great value for tenants.

By 2050 we intend to become one of the best 10 housing associations to work for, work in partnership with others and before 2030 double our investment in improving homes and communities.


We will operate in a culture where strong governance, compliance and risk assessment is business as usual.


We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.

Generous holiday entitlement

A cycle to work scheme

Private medical insurance

sacrifice car scheme

Shopping discounts

Access to our Employee Assistance Programme

staff recognition awards

Support for your qualifications


Access to our mental health first aiders

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