Evolving Environment
Development Opportunities
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Business Analyst / Project Manager

Salary Competitive
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Position Summary


We are seeking to hire a Business Analyst/Project Manager to join our London team.


This is a hybrid role that is responsible for a full range of activities which ensure the successful delivery of change programmes delivered to the CNA Hardy business. As well as responsibility for their own analysis deliverables, the individual is expected to act as a key member on larger programmes involving multiple analysts, and taking responsibility for organising and coordinating the work between project stakeholders and team members to ensure that it aligns with the objectives of the change initiative.


Leading by example, the holder of this job profile is committed to excellence in the delivery of business analysis artefacts and the provision of business analysis services, there will also be the requirement to support and coordinate the delivery of smaller projects. They are expected to become a functional expert on a range of processes and applications used within the organisation, whether developed internally or by third party vendors.


Typically work is delivered as part of assignments to projects being delivered by the IT and Change department, potentially in conjunction with one or more third party vendors. Additionally, you may also be required to assist with small projects, and with normal and standard releases for a range of applications, in co-ordination with internal and/or external teams as appropriate.


Specific tasks require such skills as facilitation, influencing, planning, logical thinking, requirements gathering, prioritisation, initiative taking, multi-tasking, problem analysis, solution design, and test planning, all in combination with superb written and oral communication skills.


The scope of the role encompasses all CNA Hardy European offices and may include occasional travel to these offices.


Key Responsibilities


  • Analysis of business problems and requirements and their translation into structured documentation suitable for use by 3rd parties or internal development teams
  • Challenge proposed solutions to ensure that they fit within CNA Hardy’s strategy and appetite for risk, solving genuine problems that deliver enhanced business value
  • Breakdown and explain complex concepts to senior stakeholders
  • Apply appropriate tools and methodologies to document, analyse and maintain traceability of business requirements
  • Analysis of business requirements in line with internal Product Development guidelines and refer to the CNA Hardy Legal team whenever appropriate for review and approval
  • Quality check project deliverables against requirements to ensure consistency and quality of outputs before delivery to end users
  • Proactively identify and resolve business process and IT issues
  • Identify and analyse existing ‘business as usual’ inefficiencies
  • Liaise between the business, IT and external parties
  • Adhere to and champion analysis best practices
  • Supporting and leading where required on planning and designing the projects and portfolio proactively monitoring its progress, resolving issues and initiating appropriate corrective action.
  • Ensuring effective quality assurance and the overall integrity of the project and portfolio
  • Work with business units and functions to create a roadmap for future development and projects aligned and prioritised in order to deliver CNA Hardy strategic and business objectives.
  • Creation and support of the governance framework to deliver a consistent and effective approach to Portfolio Management.
  • Executing various approaches and methodologies to effectively deliver against scope.
  • Development and introduce new creative approaches to governance, controls and overall function of the Programme Management Office.
  • Work with the business to identify and articulate project requests
  • Develop business cases for projects and provide sufficient information to inform the project prioritisation process
  • Identify, select and manage any third party engagement on the project in order to ensure that delivery is high quality and cost-effective
  • Provide adequate and timely project communications to all internal and external stakeholders including production of Board packs
  • Ensure during project closure that a full hand-over to business as usual is completed and participate in post-implementation reviews.




Skills, Knowledge & Experience


  • Prior Experience in a Business Analysis or Project Management role
  • Knowledge of the insurance industry
  • Experienced with a strong knowledge of techniques for planning, monitoring and controlling of projects and programmes
  • Effective leadership, interpersonal and communication skill.
  • Ability to understand problem statements and evaluate prioritised options and activities.
  • Ability to resolve conflicting demands and reallocate resources as required, whilst coaching team members in managing individual teams
  • Lead and influence stakeholders, manage and build relationships and promote cross functional collaboration, with ability to simplify complex technical issues and tailor key messages for the relevant stakeholder group.
  • Demonstrated understanding of business objectives and the market in which we operate
  • Demonstrated ability to effectively manage projects from design through to implementation with a view of transitioning products and outputs into the business.
  • Control and monitor project financials and benefits.
  • Ownership and controls of definitive project plans with identified dependencies, deliverables and milestones.
  • Confidence and assurance to challenge and get to root cause of issues.
  • Intellectual curiosity
  • Ability to plan and organise own role effectively
  • Understanding of accounting principles
  • Mathematical and statistical ability
  • Strong understanding of risk management and governance framework and how own role fits into it
  • An understanding of underwriting risk, disciplines and processes
  • Ability to promote own profile and CNA Hardy
  • Demonstrated analytical and problem solving skills
  • Effective communication and rapport building skills
  • Effective influencing skills
  • Ability to be assertive when appropriate

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

It’s an evolving environment and a place where employees voices are heard and have numerous opportunities to make a difference.

We are dedicated to providing an open and inclusive workplace where our employees can grow and thrive.

Employees receive continuous support and development opportunities.

We support charities and are involved in community initiatives and volunteering programmes.

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