Housing Advice Case Worker

Salary: £19432.40 Per Annum
Location: Rhondda Cynon Taff
Contract Type: Permanent,
Hours: Full Time,

Job Purpose

We are looking for  A Case Worker in our Rhondda Cynon Taff Housing Advice Service to join our team and be part of our exciting  journey , to provide housing, tenancy, and benefit related support to people experiencing challenges with their mental health and emotional wellbeing that could impact their ability to maintain a stable tenancy.   Assessing  an individual’s housing need promptly and co-ordinating ongoing support to facilitate access to housing.  You will  promote partnership working and maintain close positive links with housing services, to be able to provide advice and guidance relating to housing needs and homelessness whilst being equipped with the knowledge and understanding of relevant housing / homelessness legislation and Local Authority duty to support the people we work with.

The support will be expected to be in line with Platfform’s values.


The Ideal Candidate

Required experience, knowledge, qualifications and training:

  • Knowledge of trauma-informed practice, attachment theory and relationship-based approaches.
  • Experience of working within the mental health sector and/or supporting people experiencing emotional distress.
  • Experience of involving people accessing services in the design and development of the services they used with a strong focus on listening to people with lived experiences.
  • Excellent communication skills
  • Understanding of safeguarding for adults.
  • Self-awareness and willingness to engage in reflective practice and ongoing personal development.


Desirable experience, knowledge, qualifications, and training:

  • Ability to communicate in Welsh
  • Experience of working in or floating/tenancy support in the community
  • Knowledge and Understanding of Welfare Benefits.

Personal Attributes

  • Highly organised
  • Resilience
  • Reflective
  • Team player
  • Strong time management / prioritisation skills.
  • Driven and passionate
  • Excellent communication skills

Why Platfform

At Platfform we truly believe that staff are our number one resource, without the wonderful people who work here we would be nothing. So, we do our best to ensure people feel respected, valued, cared for and supported. Our staff really matter to us, you are at the heart of everything we do.  We are passionate about training, career development and progression. There are many opportunities to learn and develop. We provide all training required to successfully deliver the role and you will be surrounded by a fully experienced and supportive team and manager. It matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation. We particularly welcome applicants from black and minority ethnic backgrounds. We are committed to support flexible working and believe getting the balance right is critical to personal and professional success.

If you have any question relating to the role, please do get in touch with Kate Moffat on katemoffat@platfform.org

If you have any questions about the recruitment process, please do get in touch with recruitment@platfform.org

We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year.

We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people’s strengths and focussing on healing. We know we can’t ‘fix’ people, but we can walk alongside people and help where we can on their journey.

We try hard to make Platfform a great place to work, we live our values and mission in everything that we do.

Generous annual leave starting at 26 days

Health and wellbeing support including EAP

Flexible / Agile working

Enhanced family leave – includes carers leave, maternity, paternity and adoption

Training and Development opportunities across Platfform

6.5 % employer contribution to the pension scheme with a minimum employee contribution

Business Development Coordinator

"My favourite thing about working at Platfform is the organisation culture and how staff are treated. I’ve worked with many organisations and it is the first time I work in an environment where everyone cares for each other and their own unique needs. I feel supported and I am allowed to be creative in my work."

Young Person’s Team Trainer

My favourite thing about working for Platfform is being part of a family who cares so passionately to change the world as I do. Everyone is so supportive and welcoming which makes me proud to bring my true authentic self to work every day. Life is too short to do a job in which you don’t make a difference and at Platfform you make a difference every single day!"

Equality, Diversity and Inclusion Lead

"My favourite thing about working for Platfform is that I feel valued, I matter, my suggestions matter and that makes a huge difference. People in Platfform are open and honest and do believe we can make change, to make Wales a better place.

The work I do at times is difficult but knowing I have my team’s support is very rewarding for me."