Health Care Cash Plan
Group Pension Scheme
Group Life Assurance

Business Analyst

Salary {Advertised Salary}
Location Manchester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

An exciting opportunity has arisen for a Business Executive to join Gamma on a permanent basis. The fundamental responsibility of the BPE function is to analyse, and optimise Gamma’s business processes, portals and other interfaces, identify new technology opportunities in workflow, and deliver change and improvement in line with an overall digital strategy and the planned development of products and services.


This role within Business Process Engineering will be responsible for:

  • Identifying customer and operational support requirements, enabling partner self-serve capability and a joined up digital user experience across products – this will be for new product developments as well as existing products across our 3 main channels i.e. Direct, Wholesale and Simplicity
  • Organisational gearing – breaking the relationship between subscriber growth and support overhead
  • Requirements gathering, documentation and prioritisation - MVP through to industrialisation. MoSCoW requirement documentation allowing for clear sprint planning


Key capabilities/skills of the role:


• Provide Business Analysis to support new product development and wider strategic business change

• To provide expertise and guidance on what is the art of the possible in the field, providing insight on market leading best practice and competitor analysis

• Define, challenge and shape business requirements to provide a customer centric digital design. Detailed business requirement elicitation and documentation

• Using insight, identify opportunities for additional product growth as well as reductions on cost to serve

• Provide UX insight – identifying customer goals & challenges; developing solutions that remove these challenges and facilitate our customer/end user goals

• Production of user orientated design wireframes

• Ability to interrogate business insight to understand the customer experience

• Excellent communication skills with the ability to engage stakeholders – this will also involve workshop facilitation to draw out requirements and seek an agreed approach

Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets.  It is AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities.  In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. In 2021 Gamma acquired Mission Labs, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. The acquisition will enable Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers largely via a network of channel partners in Germany, Spain, and the Benelux region.

At Gamma we pride ourselves on four distinct values when working with our customers and partners:


Strive to make a difference. Build on your skills and talents every day. We inspire those around us to be their best.


Make decisions with care. Take accountability, value our customers, each other, and the environment. What we do matters.


Be brave, be bold. Explore beyond the norm to discover smarter ways of doing things. We lead through innovation.

Stronger together

Be open, share ideas, solve problems. We harness the energy of our team. Together we do more.

Gamma recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, or belief, sex, or sexual orientation. We therefore welcome applications from all sections of the community.

Gamma has been a carbon neutral business since 2006, and we are now targeting 2042 as the date when we will become a carbon net-zero business. Our carbon reduction plans encourage all of us across the business, as well as our suppliers, to consider the environmental impact of our day-to-day activities and to reduce our emissions wherever possible. We actively engage with our people to get their feedback and input, as well as to help us in achieving our ambitions.

To support our people, we give each employee everything they need to thrive within Gamma by promoting an open, friendly, and inclusive work culture.

Please see our company benefits below, and for more details on a career at Gamma, please click here.

  • 25 days Annual Leave plus the English Public / Bank Holidays
  • Holiday Trading Scheme
  • Employee Referral Scheme
  • Cycle2Work
  • Save As You Earn (SAYE)
  • Health Care Cash Plan
  • Employee Assistance Programme
  • Discretionary Company Sick Pay Scheme
  • Enhanced Adoption, Maternity, and Shared Parental Pay
  • Enhanced Paternity Pay
  • Giving Something Back Day
  • Group Pension Scheme
  • Group Income Protection
  • Group Life Assurance
  • Gamma Rewards Discount Portal
  • Give As You Earn (Payroll Giving)
  • VDU Eye Examination and Spectacle Vouchers
  • Winter Flu Vaccine

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