Generous holiday allowance
Charity / volunteering days
Income protection insurance

International Partner Manager

Salary Competitive with bonus and benefits
Location Remote
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have an excellent opportunity for an International Partner Manager to join our International Partnership team at IRIS FMP.

You will be responsible for managing allocated work streams as they relate to external payroll partnerships.  The role holder will implement and maintain best working practices, policies and procedures to drive partner performance as well as tactical, operational and strategic deliverables. This will include implementing the strategy and target operating model  to ensure the smooth running of the business.

What will you be doing?

  • Manage the contractual execution of operational & service partner deliverables, ensuring key SLAs and KPIs are being met / exceeded
  • Chair and manage strategic partner performance reviews, analysing and reporting on key trends / recommendations for improvement to the senior leadership team – including but not limited to resources, technology, processes and delivery models to drive improved quality and efficiency of partner deliverables
  • Execute partner strategies as agreed by senior leadership team
  • Lead the creation of assigned projects ensuring the appropriate change controls have been drafted and executed.  This includes applying commercial leverage when negotiating pricing with partners as directed by senior leadership
  • Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information, and capturing that information on Knowledgebase for future use
  • Proactively manage communication within the team, and external value chain, to negotiate and execute new partner deliverables
  • Acts as the primary point of internal escalation for the partner stakeholder group, championing, gathering and communicating a facts based assessment and remedial action plans for agreed partner escalations
  • Build strong external and internal relationships to drive overall business performance, ensuring partners are engaged

What experience is required?

This role would be perfect for someone who has managed third party relationships.

  • Partner management experience is essential
  • Successfully worked in a partnership role
  • Strong commercial and operational acumen
  • Ability to carry responsibility for achieving cost and service objectives
  • Ability to work within a service orientated software company
  • A solid understanding/experience working in international payroll (desirable)
  • International relationship management experience (desirable)
  • Proven track record of running a profitable P/L
  • Confident manager, handles ambiguity well
  • Excellent communicator
  • Innovative and creative thinker
  • Articulates complex issues in summary fashion
  • Organised worker

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

Generous holiday allowance

Charity / volunteering days

Income protection insurance

Life assurance

Employee Assistance Program

Private healthcare

Enhanced maternity pay

Additional discount

Cycle to work

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.

Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.

Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.

We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.

Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

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