Art
Craft
Collaboration

Customer Operation Assistants

Salary £22,912 pro rata
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

Permanent, Part Time (24 hours and 30 hours per week) - Rota Based

 

Closing Date - 16th May 2022 at 5pm

Interview Dates - 17th & 18th May 2022

 

RADA is a world leading small specialist institution offering vocational training for theatre and performance. We are committed to creative teaching, process driven, sustained experiential learning and the development of curricula with high quality artistic work. Learning is enhanced by a supportive and challenging and accessible environment, which recognises the holistic development of the individual.

 

An opportunity has arisen in our Operations department for 3 Customer Operation Assistants who will be the first point of contact for RADA’s diverse visitors including our students, staff & customers, ensuring security of all RADA buildings & contents

 

The successful candidate will play a vital role in welcoming and assisting guests with their enquiries and are a central point for information across the academy. You will be required to sell tickets for performances, events, workshops and courses across all sites together with merchandise.  

 

In this role you will need to:

  • Provide excellent customer service in person, on the phone, via email, Radio and Teams. 

  • Take personal responsibility for responding to queries efficiently and accurately

  • Ensure reception areas are presentable, 

  • Be aware of all activities taking place across all RADA buildings. 

 

What are we looking for?

You will be a customer-focused member of the Operations team, with the ability to interact with a wide variety of people along with the following:

 

  • A proven record of delivering high quality customer care.

  • Excellent IT, communication and presentations skills.

  • Recent Reception and/or Box Office experience. 

  • Excellent organisational skills and attention to detail.

 

It would be beneficial to be a qualified First Aider / Fire Warden however this is not essential.

 

The shifts are on a rolling rota - 5 days a week including:

 

  • Mornings (from 8am)

  • Evenings (to 11pm) 

  • Weekends (Saturdays can be a longer shift with core hours been 7:30am - 12:30pm)

 

Monday-Sunday (paid an extra 0.5 for working Sundays) 

 

Hours outside of core opening will be paid as overtime, hours extra within core hours as toil.

 

RADA has embarked on a journey to become an anti-racist organisation, so you will need to passionate about diversity and inclusion.

The Royal Academy of Dramatic Art (RADA) offers vocational training for actors, stage managers, designers, and technical stagecraft specialists. We pride ourselves on the exceptional standard of our facilities, teaching and productions, and the personalisation of our training tailored to the needs of each student.

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