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Patient Transport Liaison Officer

Salary £11.50 per hour
Location Southmead Hospital, Bristol
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Role Summary: 
The role of a Patient Transport Liaison Officer is to ensure that patient flow in and out of a Healthcare setting is maximised. They are also required to work alongside trust teams, patients, E-zec control, plan & despatch and our road teams to ensure effective communication across the service.  

This is a full time vacancy (40 hours per week - Monday to Friday - working hours to be confirmed).

Key Responsibilities and Duties:
•    Attend daily bed-management meetings with clinical site/bed managers, ward matrons, department walk-around(s). where applicable 
•    Effectively handle sensitive situations & remain calm under pressure
•    Maintain confidentiality in relation to personal data held on patients or colleagues. 
•    Comply with health & safety regulations at all times
•    Identify and report actual or potential hazards/risks in the working environment in accordance with company policy
•    Work with Control, plan and despatch teams to ensure KPIs are achieved.  Pharmacy and discharging department to ensure ‘priority processes for patient TTOs. Where applicable
•    Liaise with Care Package and discharge planning teams
•    Ensure road and office teams are working to E-zec policies and procedures.
•    Ensure their designated road staff have a clean and tidy appearance and are wearing the correct uniform.
•    Correct resources are deployed meeting the Trust and patients’ requirements.
•    Resources (vehicles and road teams) are allocated to correct patient mobility.
•    Support with incidents and complaints.
•    Monitor escalation process for their responsible area and liaise with Day Control, Head of Patient Transport Services and SSOTP supplying all escalation data on a regular basis with supporting data and actions moving forward
•    Keep up to date with changes in policies and procedures and undertake all necessary training.
•    Undertake any other duties and responsibilities as an when required

Qualifications:    Must possess a valid and current UK driving licence with a minimum of 2 years’ experience and no more than 3 penalty points.

Here at E-zec we are very proud of our long history – the company is now in its twentieth year of providing a high quality NEPT service to our NHS trust partners and patients.

The business was started in 1998 by Paul and Derek, with only one vehicle undertaking many journeys working with various insurance companies, repatriating people who had become ill whilst on holiday abroad. Reinvesting all of the profit made back into the business, E-zec soon established a foothold in the Non Emergency Patient Transport Service (NEPTS) which quickly saw the business and workforce grow.

(All locations)

(Btec level 2)

Qualsafe to deliver FAAW courses

ISO 9001

ISO 14001

Information Commissioners Office

IG Toolkit

I started with E-zec in October 2018, they are a company that are always continuing to look for new ways to support their crews and are supportive of progression. With myself since joining E-zec I have become a qualified Mental Health First Aider, they also keen to support management with training courses so we are continuing to learn to help us conduct our job the best way possible. There is a good level of support across the company from other contracts and other departments throughout the company so there is always someone to turn to for help and advice.

I started to work for E-zec in February 2017 as a Call Handler, my daily duties were to take calls from patients, hospitals, Social Workers, Doctors Surgeries to book transport for patients going to outpatients’ appointments.  Also, I would take calls for discharges from hospitals. I then had the opportunity to progress in the company when I became Team Leader in the Call Centre in November 2018.  I love my job and the challenges it brings.

I joined E-Zec in 2015 as a call taker, and over the years have worked hard to progress into my new role of Compliance Assistant.

The management within the company are approachable and are always on hand to give advice on how to get the most from the job. When you’ve made a difference for a patient you realise how regarding and meaningful the job truly is.

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