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Technical Account Manager

Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Job Purpose:

To work with Sales & Broking, providing technical input and support to the placing process, and to work on allocated tasks and projects as directed by management to facilitate the business operations within the Property team.
Understand the workings of the company and each of its functions, as well as the market that the business operates in.

Main Responsibilities:
• To produce clear and accurate documents and wordings for clients which provide the best possible cover in the market and adhere to all regulatory requirements.
• Use appropriate class of business knowledge to produce contract documents and documents suited to the client’s needs.
• Check and recommend amendments to policies/contract documents produced by others prior to agreement by Underwriters.
• Check final contract documents against slip or proposal details to ensure appropriateness of the proposed standard policy.
• Create original and complex contract documents and maintain database of contract documents and policy information.
• Provide expert advice on contract documents within specified classes of business.
• Resolve Underwriter’s queries in a timely manner.
• Maintain up-to-date and orderly files.
• Utilise in-house, Lloyd’s and Company market systems including Brokasure, CLASS, LORS and Ed computer systems.
• Support Technical Account Processing in resolving accounting queries.
• Provide and gather information to and from Underwriters, Brokers, Technical Colleagues and Business Producers as required.
• Manage and undertake assigned project work to time scales as directed.
• Evaluate workflow system and policy status and report on regular basis.

Client Service:
• Provide pro-active service to expedite the production of policies, liaising between all parties and actively chasing information.
• Deal with all client queries in a timely and professional manner.
• Escalate any potential problems to brokers and account executives.

Representing Ed:
• Champion the Ed name and core values.
• Represent Ed with clients, agents, suppliers and other organisations.

• Comply with relevant legal, regulatory and Ed compliance requirements, E&O compliance procedures and quality initiatives​

The above list of responsibilities is not exclusive or exhaustive and the job holder may be required to undertake such tasks as reasonably expected within the scope of the role.

• Accurate and attentive to detail.
• Organised and reliable.
• Collaborative team working approach.
• Ability to work with employees at all organisational levels.
• Good written and verbal skills.
• Minimum 2 years technical experience.

• A desire to progress within Insurance and a track record of working towards professional qualifications.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• A desire to coach and line manage less experienced colleagues.

Ardonagh Specialty Holdings Ltd incorporates Bishopsgate Insurance Brokers Ltd, Price Forbes & Partners Ltd, Ed Broking, Besso and Piiq. Together, these leading brands offer independent expertise and truly global reach across an unrivalled breadth of markets and client needs. #AD

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