Social heart
Business head
Local impact

Repairs Operations Scheduling Officer

Salary 32.271.00
Location Internal and External
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

The purpose of this role is to ensure that repairs are recorded accurately and jobs are scheduled, tracked and monitored from initiation to completion, managing any follow up work and access arrangements. 

To be the first point of contact for customers and contractors chasing a repair request or wanting to alter appointed work.

Knowledge of the social housing sector is desirable, but we welcome people from any customer-facing industry. We expect the post holder to take responsibility for their own continuing professional development, working alongside colleagues in other services and particularly the Customer Relationship Advisors and the Repairs Team. 

  • Logging repairs ensuring that the right level of detail is captured so that jobs can be completed within one visit, whenever possible.
  • Planning, scheduling and allocating all jobs so that the work can be managed within the agreed priority times.
  • Analysing demand and work in progress to identify opportunities to optimise performance, particularly First Time Fix.
  • Managing any follow up work and access arrangements Including:
    • Communicating with customers and colleagues about changes/issues.
    • Progressing requests for materials and liaising with suppliers and specialist sub-contractors.
  • Ensuring that work orders are completed and the repairs system is updated in real time with accurate and sufficiently detailed information.
  • Continuously reviewing work order completions to identify outstanding work and ensuring that backlogs do not occur.
  • Providing a first point of contact for trade staff and contractors to enable them to complete repairs.
  • Working closely with the repairs team to identify gaps or inefficiencies affecting the allocation and completion of work.
  • Raising work orders to subcontractors in accordance with delegated authority and monitoring the progress of work through to completion.
  • Dealing with calls from customers about the repairs they want to report.

 

Our mission

We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.

We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.

Our mission is social heart, business head, local impact.

Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.

Our values

Community focused

Putting our community and customers first.

Caring

Supporting each other and building strong relationships.

Accountable

Taking ownership for how we behave, spend money, and deliver high performing services to each other and our customers.

Innovative

Keeping an open mind to new ideas and being motivated to make a positive impact.

Why work for us

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Published

Not Published

Closing

in X days

{Expiry}