Pension scheme
Health cash plan
Competitive pay

Customer and Neighbourhood Officer (12 month FTC)

Salary £33,234 Plus Excellent Benefits
Location High Wycombe
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

About the role

As part of our review of our Neighbourhood Service Model, our Housing Officers have become Customer and Neighbourhood Officers.  We would love to have you as part of our dedicated and highly motivated team.   As a Customer and Neighbourhood Officer, you will report to the Neighbourhood Manager who is responsible for oversight and performance.


As our Customer and Neighbourhood Officer, you will ensure high levels of service performance and customer satisfaction and identify when specialist support and services are required to help customers sustain their tenancies.  You will be supported to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.


You’ll work with other Paradigm teams and external partners to support vulnerable customers and contribute to the overall patch plan to drive improvements for all customers in your neighbourhood.


This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers.


The area you will manage will be mixed-tenure and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.


Our Team

Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions. This role is key in achieving our Vision and corporate plan targets for customer satisfaction and is filled with opportunities to make a real difference in our customer’s lives.    


We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we’re heading. We work in a hybrid way, a mix of home and office-based as part of ensuring well-being balance and the benefit of face-to-face collaboration and relationships.


About you

You will have a strong customer focus with an understanding and experience of the issues in social housing and legislation. You will be able to manage a demanding and diverse workload and have experience in case management.  You will be open to continuous personal and professional development.


In return we offer a very generous package including the following:

  • Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to conditions
  • Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
  • Annual Bonus potential
  • Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
  • Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
  • Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
  • Hybrid working
  • Up to 3 paid ‘Giving Back’ (Volunteer) days per year
  • Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
  • Car Leasing scheme (subject to conditions)
  • Employee Rewards platform
  • Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t
  • Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)


We support flexible working and welcome applications from all sections of the communities we work in and shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

If the above appeals to you, apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to lose?


Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.


Thank you for your interest in Paradigm Housing Group thus far.


Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

We are Paradigm Housing Group. 

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

Paradigm Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

25 or 30 days on starting, three day office closure at Christmas, and the option to buy five additional days per year.

A holistic approach to employee wellbeing.

A competitive annual bonus scheme based on employee and corporate targets.

Cash back towards everyday healthcare bills and other wellbeing benefits.

A chance to use working hours to give back to the local community.

Comprehensive and cost-effective leasing via salary sacrifice.

Paradigm offers generous contributions in the Defined Contribution (DC) pension plan administered through the Social Housing Pension Scheme. All new employees will be able to join the defined contribution scheme, where the employee will make a minimum contribution of 3% into the scheme and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.

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