Range of Discounts
Discounted Gym Membership
Flexible Working

Service Desk Analyst

Location Stoke-on-Trent, Staffordshire 308 London Road - Head Office
Hours per week 35
Contract type Permanent

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

We’re looking for a Service Desk Analyst to provide technical support for Honeycomb Group’s ICT systems, giving great customer service and helping everyone to use technology effectively.

Job requirements:

  • Providing excellent customer service on the ICT service desk, providing first and second line support
  • Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish
  • Setting up and maintaining mobile equipment
  • Supporting the whole ICT team with administrative duties
  • Providing support and guidance on how to use technology provided to our staff

What we’re looking for:

  • 2-3 years experience in a customer service role and an ICT support environment
  • Good working knowledge of Microsoft systems
  • Ability to solve problems using own initiative and prioritise work to meet deadlines
  • Great communication skills 
  • Someone who is compassionate and supportive and happy to help no matter how big or small the problem is

Help us to make sure everyone in our region has access to a happy home. Apply now!

#Working9till5 #NoWeekends #OfficeHours #ICT #ServiceDesk #Analyst #JobsThatGiveBack #Housing #GreatBenefits

The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant.

Watch the video below to discover more about who we are and how we're helping to champion happy home across Staffordshire and surrounding areas.

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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