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Assistant Legal Counsel/ Legal Executive

Salary Competitive
Location Glasgow
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We are seeking someone with a proven dispute resolution background to add to our in-house team. The role will provide legal support to manage dispute/potential dispute related issues (pre-litigation), and largely on pension administration and actuarial matters.

You will act as an internal consultant- advising and working with people at all levels of our business. For that reason, it’s important that you are able to quickly build relationships and consensus, gain credibility and influence/constructively challenge others.

We would be happy for you to be based in our Edinburgh or Glasgow office (preferred) or London or Birmingham and we support a hybrid working approach (which includes flexibility to work from home for part of your week with a minimum 2 days/week in the office on average and flexible start/end times subject to certain core business hours).

Key responsibilities:

As part of our legal team, your day to day responsibilities will be to:

  • Provide pragmatic legal advice on any dispute/potential dispute related issues escalated to the legal team (whether in relation to the services we provide or disputes with suppliers or other third parties). This includes providing legal input where required on any complaints or potential complaints going through pension scheme Internal Dispute Resolution Procedures and/or involving the Pensions Ombudsman and/or Financial Ombudsman Service.
  • Provide legal advice on any data breaches- working with our Data Protection Officer, other members of the legal team and Data Breach Response Team as required.
  • Work closely with business stakeholders to understand the background to issues, direct investigations as required and provide clear recommendations for resolution.
  • Liaise with internal governance groups as required to highlight themes and trends, provide advice, recommend resolution, and build consensus.
  • Be the “go-to” person for certain internal teams (e.g. our third party administration Quality Assurance team).
  • Build relationships and work with external legal firms.
  • Provide notifications, updates, and reports to our insurers.
  • Prepare monthly finance reporting in relation to claims provisioning
  • Keep abreast of legal developments (e.g. in relation to legal privilege, Pensions Ombudsman or Financial Services Ombudsman guidance) and recommend and implement change to reflect such developments.
  • Draft best practice notes on topical issues for use across the firm, develop and maintain processes, policies, guidance, and templates and carry out training.
  • Identify and implement efficiencies in ways of working.
  • Support and help drive legal team initiatives.
  • Positively contribute to the legal team, creating a professional, effective, high quality and approachable resource for the business.


The Candidate:

To succeed in the role, you will be

  • Pragmatic and solutions driven- with a focus on using your judgment and initiative (whether working individually or as part of a team) to problem solve and come up with workable solutions and present clear recommended courses of action.
  • Flexible and adaptable.
  • Logical and organised, good attention to detail and a focus on producing accurate work.
  • Excellent communication, presentation, and interpersonal skills.
  • Able to take a pro-active approach and present new ideas and ways of working.
  • Able to constructively challenge stakeholders at all levels of the business.
  • Able to work under pressure and to sometimes tight timescales/deadlines.

Qualifications and Experience:


  • A qualified Solicitor, experienced paralegal, or experienced legal executive in Scotland or England.
  • Relevant practice based and/or in-house experience in managing disputes, ideally in an FCA regulated environment or financial services or professional services firm.


  • Exposure to the pensions or wider financial services industry.
  • Experience of the Pensions Ombudsman/Financial Ombudsman Service.
  • Experience/knowledge of actuarial professional standards.
  • Experience/knowledge of FCA rules and requirements.

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. 

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment.  We love innovative, independent thinking and want everyone to share their ideas.  

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards. 

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.   

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. For more information about our benefits you can visit our iDeal.   

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. 

Together, we can make this the best job you’ll ever have. 

Our culture

We live and breathe our four lives - friendly, confident, partnering and straightforward - and genuinely care about our people, clients communities and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose - together, building better futures. Whether that's helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances, with a healthy balance of home and office working.

Latest technology

We use the most up to date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path - learning opportunities are plentiful and empower you to carve out your own career.


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