Bonus schemes
Flexible working
Discounts on Evri products

Customer Resolution Advisor

Vacancy Salary £21,861.84 + benefits
Vacancy Location Pen y bont
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Here at Evri, our busiest time of year is just around the corner, we call it Peak! Processing millions of parcels a day through our depot and hub network, it’s no surprise that we need extra helping hands across the country to help us meet our demand

 

We are looking for a number of Customer Resolution Advisors to join us at our depot in Pen Y Bont, to support us during our busy and exciting time over our Peak period You’ll work across varying shift patterns including weekend working, carried out on a rota basis & working hours will be between 8am-6pm.

 

For the right candidates, we’ll be able to offer contracts of up to 14 weeks dependant on start date with all contracts coming to an end on 24th December. Our in-take start dates are below to join the team and we’d love to see you on one of these:

Monday 19th September

Monday 26th September

Monday 3rd October

Monday 10th October

Monday 17th October

Monday 24th October

Monday 31st October

Monday 7th November

 

You will receive excellent on the job training & your salary will be £21,861.84 Company Benefits

As a Customer Resolutions Advisor, you will be responsible for resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey. You will resolve enquiries from clients and end customers by telephone, email and CRM and you will take proactive action within local depots to identify physical whereabouts of lost parcels by working alongside our depot and field teams.

Key responsibilities will include:

  • Prioritise and clear the UP queue having contacted clients and customers to establish correct addresses / label / packaging issues
  • Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 4 hours
  • Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
  • Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
  • Investigate queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

What we need from you:

We are looking for people with exceptional customer service skills preferably from a call centre environment.

You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.

Other key skills:

  • Must be competent with Microsoft Office
  • Ability to prioritise workload & multitask
  • Experience of end to end enquiry case management
  • A clear & confident communicator

 

Whilst these roles are fixed term contracts, there could be opportunities for some roles to be made permanent. If you would like to join us at this exciting and busy time then apply today.

 

 

 

 

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Discounts on Evri products with over 1,000 retailers

Up to 26 days holiday

Free pension consolidation service

Health and well-being benefits and discounts

Flexible working hours

Bonus schemes

Free basic will

Mental Health support

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