Award winning
Family run
Charity giving

Operations Manager

Vacancy Salary {Advertised Salary}
Location Nationwide
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Full Time/Flexible Working, Permanent vacancy that will close in {x} days at {xx:xx} BST.

We have exciting opportunities for an Operations Manager to join our Smartspace team, being responsible for the identification and implementation of functional excellence initiatives across the operations function, working closely with the Operations Director and Head of Operational Improvement and Quality to drive continuous improvement throughout the function. You will be also be responsible for leading project teams from pre-construction through to delivery and handover, operating across multiple workstreams or sectors, working alongside senior commercial colleagues to ensure projects are delivered to safety, quality, and financial targets, whilst ensuring that all individuals and projects are compliant with the Wates Operating Framework.

As an Operations Manager you will possess the ability to identify project risk and can effectively work through the issue, utilising resources at your disposal to ensure the risk is thoroughly understood and mitigated so as not to cause financial, programme or reputation damage to the business, providing exemplar leadership across the operations function and wider business.


Key Accountabilities will include:


  • Identify, implement, and ensure the successful application of operational excellence initiatives throughout the Operations function, ensuring they are understood and implemented to ensure continuous improvement for the benefit of the function and the Smartspace business.
  • To lead project teams from pre-construction through to delivery and handover, ensuring  projects are delivered  to safety, quality, and financial targets, whilst ensuring customer expectations are clearly defined, understood, and delivered upon.
  • Lead and support our Smartspace safety strategy, delivering our zero harm initiative through the creation and implementation of a positive safety culture, driven by observational praise and challenge, visible leadership, supply engagement, corrective coaching and implementation of the Smartspace bold commitments, whilst at all times setting exemplar standards and behaviours for others to follow.
  • Support our 2025 environmental strategy through the implementation of waste and carbon reduction measures identified in the Smartspace business across Smartspace projects, whilst positively contributing to nature enhancement, aligning with customer environmental targets.
  • Proactively manage the customer relationship during pre-construction, delivery, and post construction, including change management, risk management and decision making to effectively manage expectations, and maintain long-term relationships.


To be successful in the role you will already be in an operational leadership role and have experience in successfully managing high performing project teams, complex projects and been accountable for implementing functional improvement measures that have driven increased business performance.  


We are looking for an individual with the ability to lead and influence at all levels to deliver outstanding results, successfully develop relationships to create future opportunities and have a proactive approach to risk management and value-add.


A bit about us:


Being a family-owned business means we understand and value long term relationships. We are community minded, and our work is guided by inspiring better ways of creating the places, communities, and businesses of tomorrow.


It’s our people who make Wates successful. We will only achieve our strategic objectives if we recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity.


We offer industry-leading family friendly and flexible working opportunities that reflect the changing expectations of talent and enable you to manage personal and professional commitments as part of a balanced and healthy lifestyle.


As a responsible and inclusive employer, offering equal opportunities, we are proud to have been recognised through our Investors in People Gold accreditation and Disability Confident Leaders certification.


So, if you’d like to work for an inclusive organisation which invests in you and your continued career development, and you’re looking for your next challenge, we’d like to hear from you.


(Please note that candidates represented by Agencies will not be considered at this time).

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. 

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.


Inside Housing Development Awards


2022 Construction News Awards Winner


Investors in People 2022


Considerate Constructors Schemes (CCS) National Site Awards


2022 Top 50 Employers for Women


2022 Working Families Best Practice Awards

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