Flexible working approach
High-tech working devices
Wellbeing support

Income Officer

Vacancy Salary £31,037 plus £2,000 car allowance
Vacancy Location Agile Homeworking
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Fixed Term/Secondment, Agile Home-working vacancy that will close in {x} days at {xx:xx} BST.

We’re on the lookout for a motivated, highly organised and customer-focused Income Officer to join the Yorkshire Housing Income Team, on a fixed-term 12-month contract. 

You’ll be joining a driven and proactive team, who are passionate about delivering exceptional customer service and making things happen!


What we’re all about

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.

This role is on the front line of our services, so you’ll be making a real difference in thousands of customers' lives with what you do.  To be successful in this role, it is vital you’ve had previous experience in income collection within the private sector along with the ability to think commercially about the work you do. Are you interested yet?


What you’ll be doing

You’ll be responsible for our income collection and account management in cases that are escalated internally through our business rules and processes. This involves rent, service charges, recharges and legal costs for both current and former customers.

You’ll proactively manage customer contact including making inbound and outbound calls, text messages, emails and the use of our self-serve portal. You will be required to make home visits to collect income and manage debt.

You’ll negotiate affordable and sustainable payment plans with customers. Along with providing support and advice, signposting to ensure customers have the correct debt and money management advice and information.

You’ll be working with outside agencies such as the DWP to maximise our customers’ and Yorkshire Housing’s income.


What you’ll bring to the role

This role would suit someone with:

  • Previous experience working in a private sector income collection setting
  • The ability to think commercially about your work
  • Excellent communication and negotiation skills and the ability to resolve complex customer cases and challenging situations
  • The ability to prioritise tasks, manage your own workload and meet deadlines
  • The ability to maintain a record of highly accurate and up-to-date case notes
  • A full driving licence and use of a vehicle for business purposes

It would be a bonus if you also have experience in writing policies and procedures, an understanding of different tenure types and debt solutions and are familiar with our operating systems, Orchard and Dynamics 365.


What’s in it for you

In return, we offer £31,037 per annum plus £2,000 annual car allowance for a 35-hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.


So, now you’re really interested?

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

If you require additional support with your application, please contact our recruitment team - recruitment@yorkshirehousing.co.uk.


The finer print

If you are applying for this role internally you must inform your current line manager

You must have a full driving license and use of a vehicle.

This role will close on Sunday 2nd October 2022 If a competitive candidate pool is identified, we reserve the right to close the role early.

We may contact applicants prior to the closing date for an interview. Therefore, we would encourage you to submit your application as soon as possible.

We plan to hold interviews 5th 6th & 7th October at our new workspace - The Place, 2 Central Place, Leeds, LS10 1FB. Check out our Facebook page for a sneaky preview!

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.  

We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll. 

We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!

A flexible approach to the working week

Join our pension scheme, we’ll match what you pay in up to 9%

Minimum 25 days annual
leave plus buy/sell option

Access to online discounts and rewards

Wellbeing support

Internal and external training opportunities

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