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Guest Services Representative (ref ROI)

Salary: Competitive
Location: France, Italy, Holland, Spain, Austria, Germany
Availability: Full Season- March/April to September/October.
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Purpose:

To consistently provide a great experience to all our guests from the moment they arrive on site and throughout their holiday with us.

Principle Accountabilities:

To consistently deliver a ‘brand quality standard’ always meeting the expectations of our guests and aspiring to exceed it. The core elements of the standard will entail:

A great welcome with a smile

Being visible and available to our guests when they need us

Ensuring that all guests questions and needs are responded to  promptly and efficiently

To provide detailed and relevant information to customers about the local area, campsite facilities and services and Kids Club

To recognise risks to the guest experience and proactively resolve these

For a full job description please refer to the attached document.

 

We are part of the European Camping Group, the largest mobile home and tent holiday company in Europe! As a trusted name for holidays, with over a hundred years’ experience, you can rest assured, knowing you’re a part of something exciting. Proudly recruiting on behalf of Eurocamp and Al Fresco Holidays, the opportunities are vast. With a support network across Europe, our knowledgeable and experienced teams are here to welcome and support new team members to help us deliver our vision.

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