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This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role at our Swift House development Maidenhead, Berkshire to help to enrich the lives of our homeowners.
Salary: £11.05 per hour
Hours: 20 per week
McCarthy Stone have a wealth of support and benefits for their staff. These include:
Life assurance
Company pension
Opportunities to stay in our guest suites across all our developments UK wide
Discounts on apartment purchases for employees and immediate family
Training and support with professional qualifications
24/7 access to Employee Assist Programme (including counsellors and legal advisors) and access to inhouse Mental Health First Aiders
AdministratorResponsibilities:
Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents’ families, and other visitors.
Managing incoming calls and enquiries.
Producing letters and other correspondence, where accuracy is key.
Managing lunch bookings and ensuring these are passed to the Catering Manager.
Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager.
Co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board.
Organising bookings of the Guest Suite and ensuring it is made ready for the next guests.
Providing administration support to the Estates Manager.
Administrator Skills and Experience:
A caring, friendly, personality who wants to make a difference for our residents.
Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support.
Ability to be considerate, patient, and professional, especially when in a busy office.
Clear and confident communication skills and experience of using Microsoft Office.
Hardworking diligent nature and a good timekeeper.
Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people.
Could this Administrator role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.
We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension plan
Life assurance
Employee assistance helpline
Health screening
Eyecare voucher scheme
Long service award
Testimonials
“I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It’s a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.” Linda Diamond – House Manager
“Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks … it’s all about our great people and how welcome they make you feel … even if it was through a screen!” Andrea Waldron - Senior HR Business Partner
“From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I’ve had the opportunity to work on some exciting projects, it’s a very ‘hands-on’ approach here with plenty of opportunity to be involved and play a part in delivering developments.” Emily Bishop - Principal Planning Associate
“Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding.” Caroline Craig-cordel – Sales Consultant
“I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn’t dream about customers sharing their thoughts about my campaigns, but here it happens all the time.” Stan Smolyar – Head of Brand
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
McCarthy Stone Privacy Statement
The following explains how we McCarthy Stone (Controller) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) McCarthy & Stone Retirement Lifestyles, 4th Floor, 100 Holdenhurst Road, Bournemouth, Dorset is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide. As part of our Data Controller responsibilities we have an assigned Data Protection Officer (or equivalent). Bridget Birrane, Commercial Solicitor can be contacted at Bridget.Birrane@mccarthyandstone.co.uk
The recruitment software we use via this website is supplied by Net-Worx (2001) Ltd (trading as networx) and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
networx can be contacted at: The Engine House, Wharfebank Business Centre, Ilkley Rd, Otley LS21 3JP.
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special category data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
By agreeing to this privacy statement, you are allowing us to use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 36 months after the vacancy has closed. After this period, it will be fully anonymised.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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