Rent and Service Charge Officer

Salary £32,682 per annum

Location Bromsgrove, Worcestershire

The Vacancy

Full Time, Permanent (would consider part time with minimum of 30 hours)

Closing Date: Monday 12th December 2022 @ 9am

Interviews: w/c 9th January 2022

Everything we do as an organisation rotates around rent. It’s vital that we provide value for money and affordability for our customers, be transparent, fair and reasonable in our charges, and ensure our income supports the strategic outcomes of the business.

Our Rent and Service Charge Officer is an exciting opportunity to be at the heart of our business. Your role will be to deliver high quality financial services and business partnering, ensuring delivery of our business objectives and upholding our commitment to customers.

The role

Within this role you will be a key part of the annual rent and service charges setting process, and be the first point of contact for day to day queries on Rent and Service Charges. With excellent attention to detail, you will accurately record Service Charge costs, perform formula rent checks, ensuring target rents are observed, have responsibility for various income reconciliations and provide information for re-lets and new charges, working with colleagues across the business.

Additionally you will lead on Leaseholder administration, charges and communication, assist with the variable service charge reconciliation process for social rent customers and support the production of monthly management accounts, by providing data and insight for areas regarding service charge income and expenses as well as stock numbers.

About you

We are looking for an individual with experience of working in a financial environment, with knowledge and understanding of variable service charge fundamentals, ideally with knowledge of the affordable housing sector.

Excellent ICT skills, especially Microsoft Excel, along with strong organisation and communication skills is key to this role.

Experience and knowledge of the legal and regulatory framework of rent and service charge setting would be beneficial although this is not essential. A willingness to train and learn is just as desirable.

What we can offer in return:

32 days annual leave plus bank holidays and holiday buy back scheme
Agile Working
Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme

Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme
Retail Discounts
Free Parking and Free Refreshments

Life insurance is also available to members of the pension scheme

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Our Values

Listening

Fair

Honest

Respect

Integrity

Transparent

Inclusive