Customer Service Advisor

Salary £19371.45 or £21954.31 depending on hours
Location Northwich
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Customer Service Advisor - Full Time, Permanent - 37.5 hours per week or 42.5 hours per week Contracts available

Starting Salary: 37.5 hours a week = £19,371.45 increasing to £20,000 after 1 year and to £20,500 after 2 years

Starting Salary: 42.5 hours a week = £21,954.31 increasing to £22,666.67 after 1 year and to £23,233.33 after 2 years

Training starts  on 6th February 2023 for successful applicants

Shifts: Monday - Friday plus only 1 weekend per month worked (days off in lieu)

Shifts on 37.5 hours contract rotate weekly between 8am-4pm, 9am-5pm, 10am-6pm and 12pm-8pm

Shifts on 42.5 hours contract rotate weekly between 8am-5pm, 9am-6pm, 9am-6pm and 11am-8pm

Location: Gadbrook Park, Northwich CW9 7LN

Inbound calls, Web chat and Emails 

Are you looking to launch your career with a company that values its colleagues and offers fantastic training and development that leads to genuine career progression?

You will join a team of 50 Customer Services colleagues and become the voice of RMG, using market leading systems to build rapport with our customers and answer queries relating to their properties.

You will be a great communicator, with empathy, happy to help and fluent in written and spoken English.

What we’re looking for over and above anything else is people with great potential and a positive and self-motivated attitude. Previous customer service experience is advantageous but if you have the right skills and attitude, we’ll provide all the training you need.

The Role of the Customer Service Advisor:

  • Responding to inbound queries via phone, email and web chat.
  • Work with internal teams to resolve customer queries in a proactive, efficient and friendly manner.
  • Be proactive in identifying better ways of working.

The ideal Customer Service Advisor will have the following qualities:

  • A passion for helping people and solving problems
  • An active listener who understands and demonstrates great customer service
  • Positive personality with a flexible approach
  • Clear communicator (written and verbal)
  • Able switch between answering calls, emails and web chat
  • IT literate
  • A friendly attitude and a team player

How will my career grow?

When you join you’ll get a four week training and induction to give you all the skills and knowledge you need for the Customer Service Advisor role.

As a company we’re passionate about learning and you’ll have access to a wide range of training and development opportunities including:

  • Life skills with Cheshire College - access to free Level 2 courses in a range of topics including Customer Services, Team Leading, Business Admin, Understanding Mental Health etc.
  • Funded professional qualifications (Apprenticeships, IRPM, AAT, IOSH etc)


  • 25 days holiday plus bank holidays
  • Never work your birthday!
  • Exclusive savings on travel, shopping, restaurants, supermarkets, fitness, fashion and electronics through our benefits portal.
  • Free fruit
  • Free onsite parking
  • Generous pension scheme, matched up to 6%
  • Life assurance (4 x annual salary)
  • Regular office incentives
  • Free eye tests
  • Cycle to work scheme
  • Two paid volunteer days per year
  • Employee loans
  • Employee Assistance Programme - access to free confidential advice on matters important to you
  • Paid Refer a Friend Scheme - earn up to £1000

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. 

And it doesn’t stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

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