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Product Sales Technical Training Specialist

Salary {Advertised Salary}
Location United Kingdom (Remote)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Job Title: Product Sales Technical Training Specialist

Location: Home Based

Position Summary

The Product Sales Technical Training Specialist, will deliver in-depth training for Gamma’s CCaaS and UCaaS products and platforms.  Covering; technical, features & functionality, configuration and design aspects of the services whilst working towards a team based sales target.

 

Role & Responsibilities

  • Host face to face and remote training sessions for Channel Partners or end users and internal employees (where applicable).
  • Produce and maintain training packages and content material.
  • Work with Sales, Sales Specialists on opportunities and proposals.  Work with Pre-Sales, Products and Marketing to support and upskill Gamma’s Channel Partner base on our CCaaS & UCaaS offerings.
  • Manage and report on training feedback to constantly review and improve on training success.
  • Support the Customer Success team (where required) to asses knowledge and training gaps.
  • Where required, consult or advise Channel Partners on delivery/UAT/PoC/trial strategies, from time to time.

 

Aptitudes & Attributes

You will be providing technical product training to an array of Channel Partners with end customers ranging from SME to large enterprise, from the private and public sectors.  Therefore you will need to possess good client facing & presentation skills and be able to adopt a commercial, and consultative approach, as well as deliver, complex technical information ensuring a sales bias towards the Gamma product set.

 

The position will focus on the CCaaS and UCaaS product set and market; therefore, you will need to have experience in a technical consultant, engineering, technical sales or training role within the Contact Centre, Telecommunications, Unified Comms and or Collaboration space.  You would also require a good understanding or working knowledge of some or all the following areas:

  • Omni Channel Contact Centre knowledge including Email, Chat, Social and CRM
  • Voice platforms; VoIP & SIP trunking, PABX (hosted/on-prem), Voice routing, and IN/Inbound Services.
  • Some Data/WAN/LAN experience including currently available technologies is desirable.
  • Excellent presentation skills, capable of delivering product & technical training with confidence to all levels, including senior and director.
  • Excellent customer facing skills at all levels.
  • Excellent written presentation skills including experience in producing technical training material.
  • High-level solution thinking capability and basic business process understanding.
  • Great consultation and objection handling skills.

Further relevant information:

Applicants must be eligible to work in the UK.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered.

Gamma recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We therefore welcome applications from all sections of the community.

 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets.  It is AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities.  In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. In 2021 Gamma acquired Mission Labs, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. The acquisition will enable Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers largely via a network of channel partners in Germany, Spain, and the Benelux region.

At Gamma we pride ourselves on four distinct values when working with our customers and partners:

Aim
high

Strive to make a difference. Build on your skills and talents every day. We inspire those around us to be their best.

Consider
others

Make decisions with care. Take accountability, value our customers, each other, and the environment. What we do matters.

Think
differently

Be brave, be bold. Explore beyond the norm to discover smarter ways of doing things. We lead through innovation.

Stronger together

Be open, share ideas, solve problems. We harness the energy of our team. Together we do more.

Gamma recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, or belief, sex, or sexual orientation. We therefore welcome applications from all sections of the community.

Gamma has been a carbon neutral business since 2006, and we are now targeting 2042 as the date when we will become a carbon net-zero business. Our carbon reduction plans encourage all of us across the business, as well as our suppliers, to consider the environmental impact of our day-to-day activities and to reduce our emissions wherever possible. We actively engage with our people to get their feedback and input, as well as to help us in achieving our ambitions.

To support our people, we give each employee everything they need to thrive within Gamma by promoting an open, friendly, and inclusive work culture.

Please see our company benefits below, and for more details on a career at Gamma, please click here.

  • 25 days Annual Leave plus the English Public / Bank Holidays
  • Holiday Trading Scheme
  • Employee Referral Scheme
  • Cycle2Work
  • Save As You Earn (SAYE)
  • Health Care Cash Plan
  • Employee Assistance Programme
  • Discretionary Company Sick Pay Scheme
  • Enhanced Adoption, Maternity, and Shared Parental Pay
  • Enhanced Paternity Pay
  • Giving Something Back Day
  • Group Pension Scheme
  • Group Income Protection
  • Group Life Assurance
  • Gamma Rewards Discount Portal
  • Give As You Earn (Payroll Giving)
  • VDU Eye Examination and Spectacle Vouchers
  • Winter Flu Vaccine

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