Contract Performance Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We have an exciting opportunity for a Contract Performance Officer to join us to support and challenge our service providers to ensure high quality services are delivered consistently.
The role
In this position you will ensure that our contractual agreements are met and comply with standards and requirements. Where poor performance is identified, you will develop improvement plans with the provider and review the performance by regular meetings and compliance checks.
With good numeracy and IT skills, you will ensure consistent recording of performance data and key performance indicator information, ensuring provider involvement is at the heart of all future reviews and performance requirements.
About you
You will have:
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Experience of contract managing service providers and delivering a positive performance
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Experience of working with external stakeholders and building relationships with others
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Effective communication skills, both written and verbal with a proven ability to influence and empower colleagues
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The ability to write reports and deliver presentations to a targeted audience
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An understanding or experience of the supported housing sector
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An understanding of the risks associated with managing a portfolio of properties
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Experience of managing multiple projects at the same time
What we can offer in return:
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Competitive Salary
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Pension Scheme
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Employee Assistance Programme
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Flexible Working Arrangements
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Friendly team
Equality, Diversity & Inclusion
We reduce the disadvantage that our customers experience by ensuring our services are responsive, inclusive and accessible. We are committed to meeting the needs of our customers by having a diverse workforce that reflects those we serve and by having the understanding and skills to meet that commitment.
About us
At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.
We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.
Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.
Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.
Our approach
A new way forward
We’ve overhauled the old, inefficient, and frustratingly slow ways of doing things to ease the experience of property provision and support for everyone involved.
If there’s a better way, we’ll find it. We have already developed and successfully implemented ground-breaking models that are challenging tired conventions and setting a new, higher benchmark for social housing and emergency accommodation.
A customised approach
Every situation comes with its own unique set of circumstances, so there is no single approach to social housing. The concept is built around a flexible and personalised approach so we can adapt our support as and when required.
We communicate openly and make it easy to get in touch with us, which in turn forges strong partnerships with our providers and local authorities.
Our principles
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