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E-Commerce Customer Service Advisor

Company Stovax
Location Exeter
Salary £22,500.00
Contract Type Permanent

This is a Permanent, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

JOB TITLE:  Group eCommerce Customer Service Advisor


Reporting to the eCommerce Team Leader this role is responsible for all online sales and providing after sales care to end users, updating, maintaining, and developing the Business to Consumer platforms (B2C) as well as the Business-to-Business platforms (B2B).


This person will be responsible for understanding our product portfolio, how we process orders, provide excellent customer service, and ensure that all our eCommerce platforms are accurate and up to date. This is primarily a customer service role that requires you to be able to multitask, whilst enjoying working in a fast-paced environment with the ability to liaise with other departments in order to provide excellent Customer Service. 


You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products.  Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.  


We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance. 


This position will be based initially at our sites on Sowton Industrial Estate, but we are moving to state of the art purpose-built offices and manufacturing facility at Skypark, near Exeter Airport in early 2023.  This move will be transformational for our business, and we’d love you to join us at this exciting time.


We are committed to creating an inclusive and diverse environment and we welcome applications from minority ethnic backgrounds, LGBTQ+ and those with disabilities.     


We reserve the right to close the vacancy before the end date and appoint a candidate if we receive sufficient, suitable applications.


The role is 100% office based, initially at our site on Sowton Industrial Estate in Exeter, but moving to purpose built premises at Skypark, Exeter in March/May 2023.  

The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.

The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.

The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.

The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.

We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team.

6.4 Weeks Starting Holiday

Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.


Many of our office-based staff benefit from our generous flexi-time scheme.

Eye Test

We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.

Positive working environment

We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.


You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.


We have many sites across the Sowton Industrial Estate – all of which offer free dedicated parking.


You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.


Our team are talented, knowledgeable, and always keen to provide training.

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