Career progression
Annual bonus scheme
Recognition scheme

Customer Service - Financial Assist Associate

Salary £23,006 - £24,160
Location Glasgow
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Come and join the Capquest Family!

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward those who take personal accountability – a place where you feel truly valued.

Join us as part of our award-winning Contact Centre team in Glasgow as a Financial Assist Associate and you'll enjoy the freedom and support you need to make an impact. Building better financial futures for our customers whilst delivering exceptional customer service. Earn up to £24,160 per annum (depending on experience & based on working 40hrs per week).  With bonus incentives on top.  WORKING MONDAY – FRIDAY ONLY BETWEEN 8AM – 7PM!

We operate a hybrid working pattern allowing colleagues to gain a great work life balance with the opportunity to work from office/home for part of the week. All training will be office based.

What you’ll do: 

  • Have great conversations to meet our customer’s needs
  • Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
  • Make and receive calls to/from Customers managing customer accounts and investigating the detail in regard to customers debt
  • Work 40 hours per week Mon-Sat with varied shift patterns (which will be discussed with you at interview)

Skills we’re looking for:

  • Fantastic with people after all we put our customers and colleagues at the heart of everything we do
  • Self-motivated, enthusiastic individuals, who are ready to make a real difference
  • Customer Service experience, whether that's face to face (Retail, Hospitality or similar industries) or in a call centre environment. We're interested in your excellent communication skills
  • We’re looking for people who are team players and love speaking to and helping customers
  • You should enjoy making decisions and connecting with people from all walks of life
  • You’ll have a positive attitude and be willing to provide excellent customer service
  • Experience within a regulated environment, with strong attention to detail, would be beneficial

What we can offer you:

We have a variety of benefits something to suit everyone. Our office working hours to support our customers are Monday-Friday. You will cover a range of shifts working 40 hours per week. This is a hybrid role working between the office/home working.

  • Competitive starting base salary of up to £24,160 (dependant on experience) Based on 40hrs per week. We may offer 35hrs per week if that suits your personal circumstances. The salary would be pro-rated accordingly.
  • Excellent bonus scheme (up to 15%) and incentive package
  • Sociable working hours
  • Free tea and coffee in the office
  • Grab some breakfast and lunch in the office
  • 25 Days holiday (plus opportunity to buy/sell)
  • interactive subsidised events, colleague engagement teams, employee recognition and development programs.
  • Pension Scheme – company matching up to 5%
  • Life Assurance 4x salary
  • Private medical insurance / Health plans
  • Income protection
  • Employee assistance program
  • Casual dress
  • Cycle to work scheme / Gym Flex / Gadget scheme

Our Training and Development programme is fantastic, teaching you all you need to know about our systems and services and how to approach our customer calls. Training will be office based


We are an equal opportunities employer and if you need us to make any reasonable adjustments to our recruitment process, let our Resourcing Team know at the beginning of your application.  If you are successful - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening. As we are a FCA regulated company.

Why Capquest?

Founded in 1985, Capquest is a credit solutions provider with over 30 years of market experience.  We're an awarded company within the credit industry. We manage significant credit portfolios on behalf of several of the UK’s leading financial institutions. Clients include leading banks and high street lenders, credit card companies, motor finance and utilities providers, as well as other consumer credit providers. Capquest is also part of the Arrow Global Group. Which is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.

Apply now to start your career and grow with us and become part of our Capquest Family!

indHP

Arrow is an ambitious company. Our determination to succeed is matched by our drive to do things the right way – ensuring we create a sustainable business that builds better financial futures for our stakeholders.

We are entrepreneurial, fast-paced and decisive. Proud of our family values, we cherish working together in a safe, supportive community.

We trust our people to make the right decisions – and we back them all the way. We’re also brave enough to acknowledge mistakes – and to learn from them.

We celebrate success and reward those who take personal accountability to help us achieve exceptional long-term results.

We’re open and eager to embrace new ways of working. Ours is a diverse community, enriched by our local identities, working collaboratively to build a powerful, unified and dynamic organisation.

Gadget scheme

Buy/sell
holidays

Discount scheme

Gym flex

Learning & Development

Colleague Socials

Employee Assistance programme

Annual Bonus scheme

We’re a social bunch and like to take time to unwind and have fun. We work hard so it’s important we take time to relax. We know that not everyone wants to get involved, which is fine, but for those who do, we’ve got this covered. We're brave and creative in our approach, but make sure we put on a range of events to make sure there's something for everyone.

Don't just take our word for it.

Here's what the people who work here have to say about being part of the Arrow Global family.

As part of our wider Environmental, Social and Governance (ESG) framework we do things to make Arrow a more inclusive environment where people can bring their ‘true selves’ to work and ensure we can attract and retain a diverse workforce that bring different perspectives and ideas to Arrow.

Alternatively, please sign in with...


Published

Not Published

Closing

in X days

{Expiry}