Customer service

Assistant Manager- Cheltenham

Store Cheltenham
Reference HOBKJ850204
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a 39, vacancy that will close in {x} days at {xx:xx} BST.

About Us

Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do.   We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.

We look for positive people with the same passion for our products.   Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!


About the Role  

The role of Assistant Manager at Hobbycraft is all about delivering an outstanding shopping experience.  You will be supporting the Territory Manager ensuring profitable and efficient operation of the store as well as driving best practice on all company initiatives and communications helping to achieve agreed KPI’s.

Our ideal candidate will be able to demonstrate proven retail management experience within a large retailer as well excellent awareness of retail systems and processes and proven experience of people management.  


About you


Must have Assistant Management experience with a fast-moving retailer

Ability to work at pace and react to the changing needs of the customer

Excellent people skills with a proven track record of leading, developing and motivating a team

Commercial success & awareness

A real understanding of retail KPI’s


Benefits at Hobbycraft


25% Discount Card for Hobbycraft Stores

Generous holiday with an increase each holiday year

A creative working environment

Company pension contribution

Cycle to Work Scheme

Access to our Employee Support Programme for overall well-being

Continuous training, development and performance management

Colleague Social Events throughout the year


Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date


We are completely committed to supporting anyone with a disability in applying for our vacancies.  If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.


At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers.  As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.


Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

We’re here to help you create

Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.

We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?

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