Agile/flexible working
Health care cash plan
Rewards portal

Income Officer (Internal Only)

Salary Up to £30,559 (Pro-Rata)
Location Portishead and Weston
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

22.5 hours per week

12-month secondment (maternity cover)

We are looking for an existing colleague who is looking for that next step in their career to join our Housing Team as an Income Officer.

Within this role you will engage with customers, colleagues, and partners to ensure all income owed to Alliance is collected efficiently and effectively.

This will involve investigating Housing Benefit and Universal Credit claims, escalating rent arrears cases, taking appropriate action in mitigating the effects of debt and the impact of welfare reform through early intervention.

The role cuts across and impacts the organisation in terms of maximising and collecting the Association’s rental and service charge income.

About you:

We are looking for someone with experience working in a customer service environment who uses their excellent written and verbal communication skills to provide exceptional service.

You will already have demonstrable knowledge of Income Management with an emphasis on Housing and DWP benefits and be able to make sound judgement calls on complex situations.

You will have experience in or understand debt recovery and/or income maximisation alongside the ability to help vulnerable families and other disadvantaged groups.

The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car is required.

As this is a secondment, you will need to discuss this opportunity with your manager prior to applying. Before being invited to interview, the Head of your Area will be asked to confirm if your application can be progressed, dependant on the current needs of the department.

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes.  We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.

AMBITIOUS FOR ALL - We are one team, aiming high for our customers.

GENUINE – We are authentic and encourage everyone to be themselves.

AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.

MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact.

EFFECTIVE – We are professional and can be relied on to achieve consistently good results.

Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.  

We welcome applications from a diverse range of talented individuals who can help us reach this goal.

We are Disability Confident Leader and guarantee that any individual with a disability will get an interview if they match all the essential criteria for the role.

We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).

Here, you can work where and how you choose*. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about. 

We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.

Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.

If you need any support with your application, please call 03000120120 or email and we will be happy to help.

*dependant on role

33 days annual leave including bank holidays

Your Alliance Day – a day off on your work anniversary

Flexible working and agile working practices

Learning and development opportunities

Reward House - Benefits portal

Health care
cash plan

Option to
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Employee Assistance Programme

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