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IT Operations Analyst

Location Leeds - Hybrid Working
Job Family Technology
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

IT Operations Analyst Job working remotely and in the Leeds office as part of the dynamic hosted services team at EMIS.


Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?


Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.


Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for an IT Operations Analyst to join our innovative Hosted Ops team.  


Working remotely and in the Leeds (LS19) office, you will become part of the team that is responsible for providing to support to the business by monitoring and responding to alerts from internal stakeholders for the EMIS hosted infrastructure. As an IT Operations Analyst, you will escalate major incidents to relevant parties, perform software updates and manage a variety of IT requests from other sectors of the business.



Collaboration is key at EMIS, as an IT Operations Analyst you will work proactively with the wider business to resolve tickets, we’ll look to you to take full responsibility for controlling, managing, communicating and logging new incidents, whilst taking ownership of all outstanding incidents and general tasks. If you can’t fix the issue, you’ll need to escalate the incident and ensure that the other parts of the business are fully informed on the problem. Ultimately, you’ll become a point of contact for all our internal customers.



Transforming your career within IT at EMIS, you will have full career development and support to build your knowledge in Hosted Operations. An exciting opportunity for someone who is looking to start your career in IT or have come from a Customer Support Analyst background. You will have exposure to different projects within the hosted infrastructure, and work with AWS cloud technology.


This role will be a mixture between home working and working from our office in Rawdon, Leeds. This role is working Monday to Friday between the hours of 8AM and 6PM.


Who you’ll be

We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.

  • Keen aptitude for IT and technology
  • Eager to learn and develop
  • Excellent communication skills both written and verbal
  • Excellent attention to detail
  • Any experience of working in a similar service desk support role would be beneficial but not essential to your success


What We’ll Give You

This is a fantastic opportunity for you to begin your career in technology – you will be supported with technology skills training, EMIS product training and the ability to further your development within EMIS. As well as a competitive salary, you will also receive 25 days holiday plus a car allowance, excellent employer pension contribution, access to LinkedIn learning and other lifestyle discounts. To make sure you’re never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to phsio, reflexology, and much more, totalling over £2000 a year.




We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.

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