This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Permanent, Full Time
Are you looking for meaningful and rewarding work with a company that offers a great benefits package?
It is a great time to become a Support Assistant and work in one of Estuary's Mental Health supported living services. We are currently recruiting to one of our homes in Benfleet on a full time basis (37.5 hours). There is the option of additional hours (and sleep in at some of our services) available.
The role is support individuals with enduring mental health conditions. There will be a focus on providing support to individuals, with the aim of maintaining and providing responsive and effective support with those with complex needs. You will assist with developing skills and independence and community involvement. Proven history working in a mental health environment is desirable but a keen interest or skills and aptitude for this role will also be considered.
There will be variety in your role alongside excellent training and progression opportunities too.
Your responsibilities will include:
To provide person centred support to people with all aspects of their daily living including but not limited to personal care and involvement in the community;
To maintain records of support provided and to actively contribute to support planning and periodic reviews;
To positively contribute to the corporate core values of Excellence, Care & Innovation.
To be able to actively participate and contribute to providing a 24 hour service that is Caring, Safe and Responsive to the needs of the people we support in an Effective and Well Led manner;
To develop and maintain effective professional relationships with service users and other key stakeholders such as family, friends and advocates;
To take responsibility for shift leading as per the rota in operation;
To actively participate in regular team meetings, supervisions and other meetings.
You are required to have the following:
Basic understanding and promoting of the needs, rights equality and diversity of the people we support of people with disabilities;
Basic knowledge of the regulators and legislation that govern our services and an understanding of where to find this information;
The ability to communicate effectively orally, in writing, electronically with colleagues, interested other professionals and the people we support;
The ability to work effectively both alone and as part of a team.
An understanding of Learning Disabilities is desirable
Full training will be provided, someone new to the sector can fulfil this role following a successful interview, we will then support the successful applicant to complete the Care Certificate within their probation.
Our services do require 24-hour support and staff are expected to work bank holidays and weekends to meet the needs of the people we support. In return for your commitment, we offer an excellent benefits package, including a cash health plan which supports your everyday wellbeing as long as making any treatments more affordable alongside 31 days holiday (inclusive of bank holiday allowance) an additional day for Birthday leave and our competitive pension scheme.
If you are keen to make a difference and able to work amongst a team to encourage change and innovation to ensure care and excellence this could be the job for you.
The closing date for applications is 28th February 2023 but you may be contacted sooner for an interview so if you have the attitude and skills needed to excel in this role, apply today!
Values-based recruitment
Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Excellence, Care and Innovation - this ensures that, when recruiting, we find the right person with the right values and expected behaviours for the job, who will strive to provide excellent services to the people we support. This supplements our requirements for essential and desirable skills, knowledge and abilities for each role.
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK.
Diversity & Inclusion
At Estuary Housing Association we are committed to embedding diversity and inclusion at the heart of our work and everything we do. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
This post is also subject to a satisfactory enhanced DBS check
About Estuary
Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.
We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.
We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.
We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.
Estuary Housing Association is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will be retained. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).
Data protection principles
We will comply with data protection law and principles, which means that your data will be:
Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.
The kind of information we hold about you
In connection with your application for work with us, we will collect, store, and use the following categories of personal information about you:
The information you have provided on our application form (if you have applied for employment directly), including name, title, address, telephone number, personal email address, employment history, qualifications, and reference details.
The information you have provided to us in your curriculum vitae and covering letter (if you have applied for employment via a recruitment agency)
Any information you provide to us during an interview and / or assessment process
We may also collect, store and use the following "special categories" of more sensitive personal information:
Information about your race or ethnicity, religious beliefs, sexual orientation, age group, marital status, disability, sexual orientation, gender and caring responsibilities.
Information about your health, including any medical condition, health and sickness records.
Information about criminal convictions and offences.
How is your personal information collected?
We collect personal information about candidates from the following sources:
You, the candidate.
Your recruitment agency (if applicable), from which we collect the following categories of data: CV and associated application documentation;
Civil & Corporate Security Ltd (umbrella body for Disclosure & Barring Service [DBS] checks) in respect of personal data and criminal convictions (if the role requires a DBS check);
Disclosure and Barring Service in respect of criminal convictions (if the role requires a DBS check);
Team Prevent (occupational health provider) in respect of medical and health records; this only applies after you have been offered a post;
Your named referees, from whom we collect the following categories of data: Dates of employment, job title, salary, description of duties, attendance and performance;
The recruitment software we use via this website is supplied by Net-Worx (2001) Ltd (trading as networx) and they are defined as a Data Processor under GDPR. They will only process your data in accordance with our instructions
Networx can be contacted at: The Engine House, Wharfebank Business Centre, Ilkley Road, Otley LS21 3JP
The Data Protection Officer for networx is Rob Baker and can be contacted at dpo@networxrecruitment.com
"If in this vacancy we accept a CV, we may redact it to remove identifiable data, such as dates of education, your name and your address, in line with our existing recruitment policy and processes to ensure fairness."
How we will use information about you
We will use the personal information we collect about you to:
Assess your skills, qualifications, and suitability for the role.
Carry out background and reference checks, where applicable.
Communicate with you about the recruitment process.
Keep records related to our hiring processes.
Comply with legal or regulatory requirements.
It is in our legitimate interests to decide whether to appoint you to role since it would be beneficial to our business to appoint someone to that role. We also need to process your personal information to decide whether to enter into a contract of employment with you.
Having received your application form (or CV if you have applied through a recruitment agency) we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role.
If we decide to offer you the role we will then take up references ,carry out a Disclosure & Barring Service check (if applicable), obtain a minimum of 2 professional references, verify your professional qualifications (if applicable), verify your right to work in the UK and obtain fitness for work clearance from our occupational health provider before confirming your appointment.
If you fail to provide personal information
If you fail to provide information when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully. For example, if we require a DBS check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further.
How we use particularly sensitive personal information
We will use your particularly sensitive personal information in the following ways:
We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during a test or interview.
We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
Information about criminal convictions
If you are applying for a role which requires an enhanced DBS check, we envisage that we will process information about criminal convictions.
We will collect information about your criminal convictions history if we would like to offer you the role (conditional on checks and any other conditions, such as references, being satisfactory). We are required to carry out a criminal record check in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for the role. The basis for doing so is as follows:
We are legally required under the Protection of Vulnerable Groups Act 2006 and Health & Social Care Act 2014 to carry out enhanced criminal record checks for those carrying out work which is deemed to be regulated activity.
The role is one which is [listed on the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (SI 1975/1023)] [and is also specified in the Police Act 1997 (Criminal Records) Regulations (SI 2002/233)] so is eligible for an enhanced] check from the Disclosure and Barring Service.
We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data.
Automated decision-making
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
Data sharing
Why might you share my personal information with third parties?
Personal details you provide in this registration:
● Will be made available to us and our processors
● Will by preference be searchable on our candidate database
● Will allow you to optionally receive notifications on relevant jobs you are seeking
● Will be used for communication with you regarding recruitment
● Will be used for statistical analysis
You have the right to remove your details from our candidate database at any time by contacting the Human Resources department on 0300 3045000 or via email to recruitment@estuary.co.uk.
Although we may provide your information to service providers that handle information on our behalf, we will not share the information with third parties for secondary or unrelated purposes unless otherwise disclosed at the point of collection and not without having gained acceptance at the point of collection.
We may share your personal information with online testing providers as part of the selection process.
We will also share information with the following third parties, which only apply after you have been offered a post with Estuary:
An umbrella body for Disclosure & Barring Service [DBS] checks) in respect of personal data and criminal convictions (if the role requires a DBS check);
The Disclosure and Barring Service in respect of criminal convictions (if the role requires a DBS check);
An occupational health provider in respect of medical and health records, in order to confirm your medical fitness to undertake the role and any reasonable adjustments you may require in accordance with the Equality Act 2010.
All our third-party service providers in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
Specific information on third-party providers can be supplied upon request.
Data security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, altered, disclosed, used or accessed in an unauthorised way. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. [Details of these measures may be obtained from the Human Resources department].
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Data retention
How long will you use my information for?
We will retain your personal information for a period of 12 months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with our Document Retention policy and applicable laws and regulations.
Rights of access, correction, erasure, and restriction
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Human Resources Department in writing.
Right to withdraw consent
When you applied for this role, you provided consent on the date you submitted your application to us processing your personal information for the purposes of the recruitment exercise. You have the right to withdraw your consent for processing for that purpose at any time. To withdraw your consent, please contact the Human Resources Department. Once we have received notification that you have withdrawn your consent, we will no longer process your application and, subject to our retention policy, we will dispose of your personal data securely.
Data protection officer
Estuary has appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO, email: dpo@estuary.co.uk You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
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